Derek S. Email & Phone Number

Richmond Bc

• Administer enterprise-level Red Hat Linux systems for the development, test, and production environments using VMWare, vSphere, Amazon Web Services in a highly available 24/7 environment.• Provide and prioritize first level support and coordinate service desk requests. Such as complete requests for PC support and phone systems in a timely manner, set up of new PCs via imaging software, create accounts, provide access to different applications, setting up accounts in Asterisk PBX, configure phones, set up voicemail, coordinate computer repairs, etc.• Perform pro-active system monitoring to ensure the high degree of system reliability, security, and availability for various applications real-time and scheduled jobs supporting business operations.• Improve and develop system logging, alerting and monitoring infrastructure.• Plan, deploy, support and administer email, security, remote connectivity, disaster recovery (backups, off-site storage, failure notification).• Contribute to the security planning, assessment, risk analysis, risk management, incident response, certification and awareness activities for system and networking operations.• Maintain and update installation and configuration processes and documentation.• Contribute annual security audits and regular security monitoring to identify any possible intrusions.• Purchase hardware and software and manage the inventory.

Richmond Bc

• Design, implement, maintain, and update IT infrastructure to support business needs. • Plan, assemble, install, maintain and manage network devices, servers, workstations and office equipment. • Analyze, maintain and audit the security of all data and information stored on workstations and servers, and facilitates. Also ensure that company’s policies and standards are supported by appropriate information security technologies, practices, and procedures. • Ensure all hardware and software assets are updated, tracked and managed. Also maintain the current and accurate status of the asset inventory, report to management board with a cost-efficient purchase plan as company needs. • Monitor, analyze and maintain the performance of computer systems and networks and to coordinate access and use of computer networks.• Assemble, maintain, troubleshoot and upgrade Web-servers hardware and software include Windows-based in-house servers and Linux based remote servers• Create, develop and maintain company’s website and e-commerce storefront using PHP+ MySQL hand code modules. Optimize company’s website using SEO methodologies. • Lead IT department and supervise IT professionals. Develop and maintain schedules, milestones, and all required project documentation.• Train and support office staff using sufficient IT technologies and equipment including servers, network printers, workstations, software, databases, laptops, smartphones, tablets etc.

Kanata, On.

• Served as the third and final line of technical support for Dell corporate account customers. • Resolved all issues remaining from the first and second line. • Troubleshot most challenge issues regarding network, hardware and software on PCs or/and servers.• Communicated effectively and efficiently with frustrated customers.