Derek Samson Email and Phone Number
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Derek Samson is a Workforce Planning Consultant at The Hartford at The Hartford. He possess expertise in workforce planning, business analysis, time management, financial analysis, team leadership and 11 more skills.
The Hartford
View- Website:
- thehartford.com
- Employees:
- 17473
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Workforce Planning ConsultantThe Hartford Dec 2022 - PresentRemote
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Workforce Planning Senior Analyst / LeadUnitedhealth Group Oct 2020 - Dec 2022Remote•Maintaining 13 forecasts/staffing plans for 1,150 team members to ensure customer and financial needs are met•Leading biweekly meetings with VPs and Directors; reviewing 13 staffing plans, metrics, risks, business improvements, and proactive recommendations to ensure the team will succeed•Collaborating with operations to ensure data integrity and completing root cause analysis on changes to our vendor and consumer trends•Guest speaking to 350 operations team members, sharing the importance of their metrics and data•Meeting weekly with HR and Learning & Development to ensure 26 hiring classes/year begin on time•Working directly on the Cube advisory board; making application recommendations, product testing, and supporting the rollout -
Workforce Planning Analyst IiGuardian Life Jun 2016 - Sep 2020Remote•Led 7 remote weekly meetings with organization leaders; reviewing schedules, volume forecasts, handle times, and WFM metric trends to conduct what if scenarios•Built and optimized shifts and PTO daily for 350 team members to meet the customers changing needs•Built 7 organization hiring plans over the course of two budget cycles; ensuring that both short-term and long-term forecast are in alignment •Analyzed historical data to create pivot tables, spreadsheets, and databases within Excel and Access to successfully maintain SLA’s/turnaround times for 5 organizations per week•Monitored hourly, daily, and weekly capacity up to 3 months in the future to recommend staffing plans, or possible opportunities for developmental learning•Trained 1,000 team members and leaders on workforce tools, processes, and best practices•Created 20 job aids for team members, leaders, and peers to enhance performance•Processed and scheduled 150 off-line activities weekly; including trainings, meetings, STD, PTO, etc.•Created a new organization in Impact 360 and helped reduce overtime by 9,600+ hours/year•Resolved technical issues with Verint’s forecasting; ensuring accurate data for users•Built and automating 60+ adhoc reports to aid leadership in proactive decision making and monitoring results using Cognos and Report Builder•Maintained 350-500 user profiles, schedules, and skills in Verint, Impact 360, and Genesys•Built strong relationships with both leadership and team members; Receiving a 9/10 NPS•Worked remotely for 3 years with cross functional teams in multiple states and countries; including India, Philippines, and El Salvador -
Business AnalystBank First - Wi Sep 2015 - Jun 2016Oshkosh, Wi• Analyzed 45 companies preparing credit reviews worth $22.7 million• Completed 33 audits and credit references on companies to confirm accuracy of financials• Analyzed 153 historical financial statements to determine the financial standing of 45 companies and make future projections • Monitored and requested financials daily to ensure work is completed on time• Communicated with hundreds of customers to understand their financial needs• Followed detailed procedures regulated by the Government for 45 credit reviews• Communicated feedback to loan officers on potential problem related to a credit review• Ensured that all documents were correct before sending them to the loan committee• Used written communication to communicate million-dollar loans to loan officers, executives, andboard members• Communicated and prioritize workload effectively between 8 remote loan officers
Derek Samson Skills
Derek Samson Education Details
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Business Administration-Finance
Frequently Asked Questions about Derek Samson
What company does Derek Samson work for?
Derek Samson works for The Hartford
What is Derek Samson's role at the current company?
Derek Samson's current role is Workforce Planning Consultant at The Hartford.
What is Derek Samson's email address?
Derek Samson's email address is de****@****uhc.com
What is Derek Samson's direct phone number?
Derek Samson's direct phone number is +192065*****
What schools did Derek Samson attend?
Derek Samson attended University Of Wisconsin-Stevens Point, University Of Wisconsin-Platteville.
What are some of Derek Samson's interests?
Derek Samson has interest in Education.
What skills is Derek Samson known for?
Derek Samson has skills like Workforce Planning, Business Analysis, Time Management, Financial Analysis, Team Leadership, Microsoft Excel, Public Speaking, Research, Training, Customer Service, Powerpoint, Teamwork.
Who are Derek Samson's colleagues?
Derek Samson's colleagues are Jodi Lee, Cmp, Brian Condon, Dee Collins, James Michel, Carly Winslow, Roger Merrett, Gabrielle Sundbom.
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Derek Samson
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