• Collaborate cross-functionally with academic departments, admissions, and other teams to understand training needs and consult on scalable approaches to training and education.• Regularly create and share educational, brand-aligned videos, job aids, guides, and graphics to enhance Berklee staff technology usage.• Manage training processes for staff training requests and attendee communications using Drupal, Jira, and team email accounts.• Support Workday team leads through revision periods to ensure accurate, updated client-facing educational guides and job aids.• Actively monitor changes in technology platforms to inform revisions to instructor-led, asynchronous, and other training materials.• Revise, lead, and tailor instructor-led training sessions for newly hired staff on Workday, Google Suite, macOS, Zoom, and more to enhance technological skills while fostering positive and welcoming Berklee culture.• Analyzed divisional survey data to identify communication skill gaps and outline most impactful training solutions for diverse ITS staff needs.• Consistently review and explore industry tools, technology updates, and best practices to inform training approaches and materials.

• Adapt and teach class sessions centered on career development, exploration, and preparation• Actively engage students by incorporating relevant information and meaningful activities during weekly lessons• Implement classroom management strategies to foster shared responsibility amongst learners of all experience levels and ages• Support students' learning by providing supplementary resources, guidance, and suggestions, enhancing motivation and preparedness

• Collaborate with learning engineer and subject matter experts to develop scalable career preparation course for adult learners across multiple technical programs• Creatively design career-focused educational assets and implement within the Canvas LMS system• Strategically plan and communicate messaging, program logistics, and related details to ensure smooth cohort rollout and maintenance• Participate in iterative development process, consistently seeking and implementing feedback for best learner experience and outcomes achievement

• Engaged with diversely experienced caseload to enhance their job search through application prep and strategy development• Developed training materials and delivered educational sessions to program graduates based on identified needs• Facilitated career and personal development and coaching for nearly 200 graduates from beginning to end of their individual job search process

• Promoted for leadership abilities and consistent fulfillment of KPIs within 6 months of hire• Designed and facilitated all elements of sustainable company-wide Safe Zone DEI training, fostering awareness and inclusive practice amongst staff and students alike• Collaborated cross-departmentally to create and implement personal development modules for students, mitigating key risk factors, increasing success rates, and setting standard for future module delivery• Independently crafted and managed academy-wide behavioral conduct process to serve as standard protocol• Co-created personal development modules for students to mitigate key risk factors and increase success

• Supported 100+ person caseload through Slack, HubSpot email, Zoom, and other media, providing guidance, coaching, and development toward personal, academic, and professional goal achievement• Maintained 80%+ retention rate through 300+ weekly interactions focused on rapport building and support of diverse student cohort• Developed and facilitated various educational sessions related to personal, academic, and career topics

• Advised 300+ students through various professional development topics to promote access to employment• Developed and implemented outreach to various student groups, increasing awareness of career readiness• Crafted educational and engaging presentations to further students’ knowledge of professional skills• Communicated with students, staff, parents, and employers while upholding federal regulations such as FERPA• Identified and addressed campus needs related to employment by gathering and using assessment data

•Supervised, advised, trained, evaluated, and hired a Resident Advisor staff •Co-supervised the Student Desk Manager •Advised the Student Desk Manager as they hired, trained, supervised, and evaluated the student desk staff •Developed well-rounded residential community centered on the Falcon Success Retention Curriculum •Co-advised the residence hall governing body •Developed relationships with and was visible to residents in the building •Became familiar with available resources on campus and communicate those resources to residents •Served on the duty/on-call rotation •Counseled students and respond to crisis situations that may occur in the residence hall •Conducted meetings with students who have violated the Code of Student Conduct •Determined appropriate sanctions and outcomes of conduct meetings •Communicated effectively and respectfully with residents, families, faculty, and campus constituents •Distributed and assist with all paperwork and other administrative duties •Attended and participated in staff selection sessions and meetings •Participated on committees within Residence Life •Developed and facilitated professional and personal development for Resident Advisor staff •Represented the Office of Residence Life at recruitment and large admissions functions

•Recruited, trained, and advised 4 executive board members•Created and facilitated development opportunities for 4 executive and 10 general members•Developed and implemented outcomes-based evaluations for organization members•Met weekly with 4 executive board members to discuss tasks and progress toward goals•Provided leadership, advising, and guidance for organization members•Established goals and learning outcomes with organization members•Managed planning, implementation, and coordination of organization events•Communicated with campus stakeholders and colleagues about upcoming initiatives or events•Ensured use of collected data to impact change for the organization and the department•Created and maintained a budget of $39,850 with the Vice President of Membership •Maintained accurate transition reports and material samples for each initiative

•Assisted area coordinator with daily operations and responsibilities with community of 632 residents•Planned and led team-building activities with staff of 14 resident assistants•Participated in professional staff training sessions and staff meetings•Reviewed, edited, and created residential curriculum lesson plans and supplemental materials •Helped prepare for and execute the move-in process for the residential community•Collaborated with co-intern to develop presentation for residential students•Created a resident assistant resource binder•Attended Student Development and Enrollment Services professional development institute

• Facilitate weekly staff meetings with the Area Director• Meet monthly with each new staff member to discuss their role• Work with professional staff to plan and implement Fall and Spring Resident Assistant trainings• Plan a minimum of one staff bonding experience each month• Facilitate and mediate conversations when staff conflicts arise• Schedule campus housing opening and closing shifts for all staff members• Assist Area Director with all openings and closings of campus housing• Create and maintain the semester schedule of duty shifts

• Communicate with prospective students, parents and faculty via phone, email, and text• Coordinate and schedule visits for both large groups and individuals• Lead campus tours for prospective students and their families• Train new Student Ambassadors on tours and office duties• Work with admission staff to evaluate and improve individual and group visit days• Build and maintain prospective student profiles using Datatel• Manage and track inventory of all materials, supplies, and publications

• Develop relationships and maintain communication with residential students• Help students with a variety of concerns, including academic, personal, and professional• Plan monthly programs both individually and in collaboration with other campus departments• Enforce university and Residence Life policy within established community• Remain informed and act upon Residence Life protocol when necessary• Manage residence life budget allocated to my specific area• Create bulletin boards/newsletters each month and door decorations each semester• Attend and reflect upon a minimum of five in-service opportunities