Derek Schell Email & Phone Number

Chicago, Us

Chicago, Us

Rochester Hills, Mi, Us

Providing SchoolStream's Virtual District, a Collaborative Network, to stimulate faster evolution in the K-12 industry, sharing talents, resources, and innovations with school districts and educational organizations across the nation. We are continuously collaborating with educational leaders to discuss regional issues in the area and how we can utilize our collaborative platform to help solve these problems. These solutions are shared amongst all Virtual District members so that school districts can build on top of each other's innovations and evolve faster. School districts use SchoolStream's Virtual District for the following: -Efficient, integrated information access-Individual based authority on information and actions-Operational knowledge mapping through conditional routing and authority control-Time based event and process initiationAs a SchoolStream Account Manager my foremost concern is helping school districts and educational organizations realize a high return-on-investment through successful implementation, strong usage, and continuous user support of company solutions. I work with each client to understand their needs and provide solutions to enhance their organization’s complex collaboration.

Rochester Hills, Mi, Us

■ Lead multiple projects to solve client operational challenges.■ Interact with project stakeholders to collect critical information and provide consultative feedback.■ Ensure successful project implementation through a staged approach to identify and resolve all roadblocks.

Rochester Hills, Mi, Us

■ Ensure team members are addressing client concerns in an appropriate and timely manner■ Coordinate support team shift schedule for regular, after hour, and weekend technical support■ Resolve client technical support questions and concerns to insure product satisfaction

Rochester Hills, Mi, Us

■ Coordinated with client stakeholders to set up an implementation plan for each project.■ Maintained company-wide training schedule to keep all parties informed.■ Conducted online-based training sessions to ensure successful implementation and usage.■ Provided ongoing support to client power-users as part of company support team.

East Lansing, Mi, Us

■ Supervised 3 undergraduate teaching assistants to coordinate grading rubrics, establish grading deadlines, and schedule office hours.■ Interacted with university-level students through individualized and group tutoring sessions.■ Designed and maintained the course grade book using Microsoft Excel.■ Regularly met with course professor to set grading rubrics and discuss student outcomes.