Derek Schmitz Email & Phone Number

Chicago, Illinois, United States

Greater Chicago Area

-My work as a Project Manager focuses around deploying Microsoft Teams with Direct Routing telephony. -Work with stakeholders across the organization to lead migration from Skype to Teams

Greater Chicago Area

-Work with clients to analyze their employee and user community to develop programs to promote a successful conferencing or UC system change. -Conduct discovery workshops to understand company culture, personas and work group environment. That information is then applied to a custom communication and adoption plan to drive excitement, awareness, and enthusiasm about a systems change. -Create custom guides, videos, and training materials based on client needs. -Conduct remote and in-person training courses around new software such as Microsoft Teams and Cisco WebEx. -Create surveys to manage and review user adoption

Schaumburg, Il

-Managed software training plans for user groups of up to 10,000 users. -Created user guides, training videos, and required documentation on more than a dozen conferencing platforms. -Subject matter expert on Cisco WebEx, Adobe Connect, Skype for Business, Microsoft Teams,

Greater Chicago Area

-Specializing in maximizing usage and knowledge in the client base. -Manage training and adoption for roll-outs up to 500 new users. -Subject matter expert on Arkadin Anytime & Anywhere, Adobe Connect, Cisco WebEx, Skype for Business, Clarity Connect, BlueJeans Network, Vidyo-After implementation conducts year long adoption program to ensure usage targets are met.-Training done both remotely as well as on-site.

Greater Chicago Area

-Managed more than 120 accounts and $1.5M annual revenue-Accounts range in yearly spend between $3,000-$20,000-Reached 102% renewable revenue goal and 83% unit retention for 2012. Top 10% for Renewal Account Managers-Developed onboarding and training methods-Sold integrated SaaS solutions including search engine optimization and web/wire distribution, social media monitoring, and analysis tools-Used consultative selling skills to grow revenue by expanding service offerings in current accounts-Traveled to clients onsite to conduct consultations, product demos, and training. Informed customers of new services, promotions, and trends in public relations and social media.

Greater Chicago Area

-Introductory program to transition clients off of a legacy platform-Worked across departments to provide new product training-Created internal work flow process for product transition.

Greater Chicago Area

-Applied problem-solving skills to client issues-Prioritized and escalated concerns based on urgency-Promoted to one of three team leads-Responsible for implementation of each new account for the East Region