Derek Schultz

Derek Schultz Email and Phone Number

Founder and CEO @ Skolara Labs
Bennington, NE, US
Derek Schultz's Location
Bennington, Nebraska, United States, United States
Derek Schultz's Contact Details

Derek Schultz personal email

n/a
About Derek Schultz

Innovative and highly qualified Product Manager with a 16+ year record in Fintech at Fortune 500 corporations. Skilled in all aspects of Software Development Life Cycle. PMI-ACP certified. Proven history of managing large-scale projects that produce next generation solutions. Adept at creating technical process improvements that enhance overall customer support systems while reducing fraud. Committed to fostering a collaborative work environment and mentoring team members to improve their technical skills and leadership abilities. Recognized for a career based on service, quality, and uncompromising ethics.

Derek Schultz's Current Company Details
Skolara Labs

Skolara Labs

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Founder and CEO
Bennington, NE, US
Derek Schultz Work Experience Details
  • Skolara Labs
    Founder And Ceo
    Skolara Labs
    Bennington, Ne, Us
  • Draftkings Inc.
    Product Manager
    Draftkings Inc. Nov 2024 - Present
    Boston, Massachusetts, Us
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  • Payrix
    Product Manager
    Payrix Jun 2024 - Nov 2024
    Cincinnati, Ohio, Us
    View
  • Paypal
    Senior Product Manager Ii - Technical
    Paypal Nov 2011 - Mar 2024
    San Jose, Ca, Us
    Managed an API that sent risk data to customer service applications to assist customers by providing clearer messaging regarding declines and how to resolve them. Oversaw data objects and made data available to risk rule writers. Implemented risk strategy into the live site and other internal products.KEY RESULTS: Created documentation and an API within 6-months that allowed integration into customer service applications. Played an integral role in reducing fraud losses by making data available to rule writers. Mitigated financial risks through KYC/AML verification procedures, identifying and preventing potential fraud.Plan, execute, and manage numerous projects related to Software Development Life Cycle (SDLC). Collaborated with key stakeholders on business value and go-to-market plans. Cultivated product strategy through application analysis. Discerned customer requirements and communicated such to teams. Managed internal chat, routing systems, CRM and other customer service applications. KEY RESULTS: Generated $1.5M+ in operational cost savings by automating processes via RPA and Microsoft Power Automate Platform. Led the RFP process for selecting the new RPA platform that would be leveraged by the entire enterprise Performed root cause analysis on contact rates in conjunction with number of complaints and identified processes to resolve customer issues resulting in updating PayPal live site thereby reducing complaint rates by 8%. Due to extensive knowledge of agile methodologies, selected and led agile ceremonies such as daily stand-ups, sprint planning, and backlog grooming. Streamlined the customer service employee experience by building functionality of over 300 different tools into a single CRM platform leveraging Salesforce, resulting in improved employee satisfaction scores and time to proficiency of new employees
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  • Paypal
    Fraud Prevention Agent
    Paypal Apr 2007 - Nov 2011
    San Jose, Ca, Us
     Spearheaded team meetings by presenting innovative tools and advanced fraud trends which educated teams and reduced fraud liabilities. Professionally and efficiently resolved escalation issues. Reduced fraud liability by investigating at-risk accounts including outbound calls to users.  Selected by leadership to work on ad hoc projects such as Networks Effects project which developed and evaluated new fraud rules for both Merchant and Prevention teams.
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Derek Schultz Skills

Product Management Agile Methodologies E Payments Analytics Call Centers Customer Experience E Commerce Process Improvement Risk Management Management

Derek Schultz Education Details

  • Metropolitan Community College
    Metropolitan Community College
    Associate'S Degree
  • University Of Nebraska At Omaha
    University Of Nebraska At Omaha
    General

Frequently Asked Questions about Derek Schultz

What company does Derek Schultz work for?

Derek Schultz works for Skolara Labs

What is Derek Schultz's role at the current company?

Derek Schultz's current role is Founder and CEO.

What is Derek Schultz's email address?

Derek Schultz's email address is ds****@****pal.com

What is Derek Schultz's direct phone number?

Derek Schultz's direct phone number is +140261*****

What schools did Derek Schultz attend?

Derek Schultz attended Metropolitan Community College, University Of Nebraska At Omaha.

What skills is Derek Schultz known for?

Derek Schultz has skills like Product Management, Agile Methodologies, E Payments, Analytics, Call Centers, Customer Experience, E Commerce, Process Improvement, Risk Management, Management.

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