-Manage multiple projects simultaneously ensuring all milestones are met-Develop and continually manage project expectations with team members and stakeholders-Oversee entire implementation process, including scope, requirements gathering, quality, communication and scheduling-Monitor progress of implementation to ensure timely launch against established schedule-Established best practices to streamline implementation to create efficiencies amongst staff and expedite client launches-Manage and coordinate field technician schedules

-Developed streamlined operational systems for profitable business tracking-Conducted face to face needs analysis followed by needs-based presentation-Specialized in rapport building with clients which lead to one call closing-Balanced personal books of leads, including scheduling and maintaining an active client base while actively managing schedules for underwriters

-Specialized product knowledge of financial services software-Advanced technical troubleshooting based on unique client needs-Created and maintained positive working relationships with all stakeholders including executives-Led software training presentations to end users through web-based presentations, classroom settings and customer onsites

-Led customer implementation activities for Cloud based SaaS (software-as-a-service) product -Maintained project schedules by developing project plans including estimating time and establishing deadlines-Prepared agendas, minutes, deliverable tracking and other technical project documentation to communicate progress

-Served as the front line point of contact for product software support for Cloud based SaaS (software-as-a-service) model -Assisted with the setup and proper system integration configuration of new clients

-Maintained customer satisfaction through effective pricing and exceptional service delivery-Maximized profit potential through collaboration with sales and comparison against industry pricing averages