Derek Shaffer Email & Phone Number

Moorefield, Wv, Us

Moorefield, West Virginia, United States

This position is responsible for conducting comprehensive external fraud investigations on check fraud, wire fraud, account take over, identity theft, new account fraud, elderly exploitation, and other types of fraud, to detect and prevent fraud losses to the bank and the customer.

Moorefield, West Virginia, United States

As a Fraud Risk Manager, I led efforts to mitigate fraud risks and protect the bank’s assets within 54 branches across 5 states. I focused on fraud prevention strategies, managed investigations of internal and external fraud cases, liaised with law enforcement, and enhanced fraud detection systems. My responsibilities included training staff on fraud risks, conducting security audits, and working cross-functionally to improve fraud detection and response processes. I also ensured compliance with relevant regulations and contributed to safeguarding the bank’s security infrastructure.

As a Customer Service Representative at U.S. Citizenship and Immigration Services (USCIS), I responded to public inquiries regarding immigration processes, case statuses, and eligibility requirements. I provided accurate, timely information via phone, email, and in person, assisting individuals with understanding case processing times and USCIS services.I helped resolve technical issues, such as navigating online tools and completing forms, and addressed complaints, escalating complex cases when necessary. Throughout, I maintained a thorough knowledge of immigration policies to offer up-to-date and reliable information. Handling sensitive and confidential matters with care, I ensured that customer interactions were efficient and professional.

Keyser, Wv

Experienced in overseeing police officers during patrols and incident investigations, ensuring adherence to law and university regulations. Skilled in managing shift assignments, preparing reports, and evaluating officer performance. Key responsibilities included:Supervised daily patrol operations and reviewed documentation for accuracy and legal compliance.Conducted candidate evaluations for new hires and handled performance reviews, disciplinary actions, and retention decisions.Assisted leadership in optimizing department procedures and recommended operational improvements.Led accident and crime investigations, prepared comprehensive reports, and provided expert legal testimony in court.Delivered public safety services such as lockouts, escorts, first aid, and vehicle assistance.Managed evidence, court case preparation, and personnel inspections.Represented the department in community and business meetings, fostering relationships and ensuring public safety.A proactive leader committed to enhancing department operations and community engagement.

Keyser, Wv

Maintained consistent attendance and worked flexible shifts, including nights, weekends, and overtime as needed. Ensured a safe and productive work environment by enforcing company policies. Supported sales through the GURA process by greeting customers, identifying needs, recommending products, and closing sales.Key duties included:Merchandising activities, opening/closing procedures, and bank deposits.Assessing store conditions, assigning tasks, and organizing daily workflow.Handling customer complaints and ensuring a positive experience.Adhering to loss prevention standards and responding to alarm calls.Supervising cash handling, operating registers, forklifts, and balers.Assisting team members with policies and procedures.Completed all necessary documentation and performed additional tasks as required.

Associate Of Science - As, Criminal Justice/Police Science

High School Diploma, Public Service