Derek Silver Email & Phone Number

- Managed infrastructure and processes in support of a SaaS product.- Project manager for migration from hardware stack to VM environment, then fromVM to AWS cloud.- Management of infrastructure right-sizing, security/OS patching, and growthrequirements.- Point of contact for SOCII and ISO9001 /27001 audit activities. Second and thirdlevel support for customer incident tickets. First-level management of AWS cloudenvironment.- SaaS patch and release management and deployment.- SAML/SSO support and provisioning- Web server infrastructure care and feeding (Apache Tomcat)

Greater Minneapolis-St. Paul Area

- Design of LAN/BAN network for the NMCI project (worldwide Navy/Marineintranet) using the Cisco 3-layer network design model.- Subject matter expert on routing and switching, including training duties for regionaltechnical staff.- Performed site-surveys and provided support for equipment installation.

Greater Minneapolis-St. Paul Area

-Provided pre-sales Engineering support to the AT&T sales team for all of AT&Tsbusiness data offers; including Frame Relay, ATM, Private Line, Internet, VPN, Dial-upservices and VoIP.- Customer support position with heavy emphasis on site meetings to craft AT&Ttechnical solutions to meet customer requirements.- Strong interpersonal and sales skills used daily in regular meetings with customertechnical and managerial staff.- Responsible for providing network design solutions to customers, including CPEselection, transport type, and network sizing.- Liaison between sales organization and development teams at AT&T to help craftoffers and provide field reports on product offer gaps.