Derek Spence Email & Phone Number

Vancouver, Canada Area

• Provides desktop hardware and software support to users.• Completes lease rollover activities for desktop hardware.• Install hardware and software for employees as requested.• Relocate computers for internal office reconfigurations.• Maintain and support video conferencing equipment.• Complete move, add, change reports monthly.• Setup equipment for meetings.• Train new employees on computer and telephone systems.• Performing routine services associated with the receipt, sorting, and delivery of mail and packages.• Operating postal equipment and maintaining accurate records of postage and courier activity.• Assembling and mailing various documents and performing routine filing.

Vancouver, Bc

• Received inbound calls from customers regarding account issues.• Obtained and examined all relevant information to assess validity of complaints and to determine possible causes, such as system errors or user error.• Resolved customers' service or billing complaints by performing activities such as rate plan changes, adding/removing features, and adjusting charges on accounts in accordance with company policy. • Explained bills in detail to customers.• Took accountability to solve issues from beginning to end.

Vancouver, Bc

I made the decision to depart my job at Jones Food Store Equipment Ltd In 2011 with the intention of pursuing one of my passions in writing. This involved coming up with ideas for stories, editing, and proofreading. This turned out to be a difficult endeavour, however, I do plan on continuing this in my free time going into the future.

Burnaby, Bc

Safety duties: • Developed safety manuals and orientations for new/existing workers. • Coordinated safety seminars with the Employers Advisers office. • Coordinated construction project for infrastructure of building. • Organized and ran monthly safety meetings.• Took minutes at safety meetings and created/distributed typed meeting minutes. • Made safety related purchases (i.e. first aid kits, fall restraint). • Filled in Form 7 for WorkSafeBC for injured workers. Managed company cell phones (approx. 50-60): • Analyzed monthly bills for cost savings and approved monthly bills. • Provided approval for cell phone related purchases (i.e. new battery, Bluetooth, phone, etc.). • Handled all other cell phone related issues. Other office duties: • Entered data into ACCPAC.• Wrote memos. • Pickups and deliveries.• Other duties as assigned.

Burnaby, Bc

• Filed incoming customer contracts from all Wireless Wave, T-Booth, and Wireless Etc. stores. • Prepared daily cash reports. • Retrieved customer contracts upon request. • Trained other administrative clerks.• Provided relief reception. • Sorted and delivered mail. • Received and opened incoming packages from various couriers. • Prepared outgoing packages and waybills.

Burnaby, Bc

• Reviewed customers' billing questions by quickly reviewing their accounts.• Determined charges on customers accounts using a variety of tools.• Resolved billing disputes in an empathetic manner.• Provided general customer support during longer than usual wait times.• Achieved high scores in customer satisfaction and quality assurance.

Coquitlam, Bc

• Conducted client or market surveys in order to obtain information about customers. • Entered information verbatim into database.