Derek Spence Email & Phone Number

Glasgow, Gb

Standard Life in Glasgow / Various sites (Present employment)Joined Standard Life in 1991 as a customer support representative and moved on to become a regional trainer for all sales support offices in Scotland and North England. Promoted to Customer Support Manager in 2000.Have over 10 years performance management experience, coaching and developing staff, managing resources and costs, responsibility for business continuity in addition to developing, implementing and reporting on annual business plans.Have managed various functions and teams across the business in both Glasgow and Edinburgh over the last 10 years but have also been involved in the following secondments and projects. Change Management / Driving Exceptional Change 2009 / 2010Since March 2009, I have been heavily involved in change and process management to drive efficiencies in the business. Glasgow!Department Manager Secondment 2008Was asked in early 2008 to work in Edinburgh to manage a department of over 80 staff with a management team of 5. This was to cover a period of maternity leave.Demutualisation Project 2005 / 2006This was a massive, high profile project and I worked with independent business consultants and management to define processes and a training package for the response handling unit which would deal with any demutualisation enquiries. Sales Change Program 2002 / 2003