Derek Squires Email & Phone Number

Wilmington, North Carolina, Us

San Francisco, California, Us

- Unified Customer Success Managers and Professional Services departments overseeing a team of 14 professionals managing a portfolio of 150+ B2B SaaS clients spanning NAM, EMEA, and APAC markets.- Developed and executed customer success strategies that resulted in over 110% NRR and 95% GRR- Partnered with product, sales, and marketing teams to align delivery processes with business goals, ensuring seamless integration and consistent client experiences.- Utilized analytics tools to monitor key performance indicators (KPIs), identifying areas for improvement and driving data-informed strategies.

San Francisco, California, Us

- Coach and guide a team of 7 Technical CSMs that increased NR by 9% in first quarter- Set OKRs and built a tracking dashboard for the CSM team to drive NR- Troubleshoot and provide solutions to complex customer integrations- Technical advisor to a $3.5M book of business containing strategic, ICP accounts- Build integrations that connect multiple SaaS services- Collaborate with R&D to improve product and customer experience

San Francisco, California, Us

Santa Clara, California, Us

• Leverages unique data streams generated by battery-free industrial IoT sensors to demonstrate customers' ROI• Advocates and evangelizes company's products to improve adoption and outcomes for customers• Trains on and troubleshoots API integration issues with customers• Collaborates with data science and engineering team to improve business intelligence capabilities of the organization • Responsible for outlining Customer Success processes and playbooks with an eye towards scalability• Implemented Bash, Python and Google Apps Scripts (Javascript) to automate client-facing presentations that deliver data-driven insights reducing creation time by 4x• Developed an automated time-series report that quantifies sensor health status to streamline field-service decision making and provide insight for engineering teams • Created a Python script that analyzes machine vibration time-series data and delivers a report for customers to use for data-driven alert thresholds• Works cross-functionally with product management and engineering to develop dashboard prototypes using Tableau to visualize backend data (Postgres)

New York, Ny, Us

• Manages the planning and implementation of Industrial IoT wearables deployments for a rapid growth Series A funded technology start-up• Executes pre-sales pilots leading to $3.2 million ARR in committed closed deals with multiple Fortune 500 customers • Monitors customized deployments leading to an average contract expansion of 129% TCV• Presents to all level of customer’s organization from frontline employees to corporate executives• Coaches customers to discover actionable insights to make data driven business decisions• Leverages Tableau analytics to customize data analysis and reporting to meet various customer needs • Serves as the voice of the customer and provides product feedback that directly influences product development• Contributes to internal process development for improved operational efficiency• Collaborates with Director of Customer Success to build and update workload model used for team hiring decisions• Delivered product gap analysis requested by the CEO to facilitate onboarding of new VP of Product • Submitted RFC for improving customer dashboard data analytics that was incorporated into product roadmap• Ideated and influenced a fundamental change to core product’s haptic feedback provided to end-user• Pioneered and deployed the company’s first 9 Train-the-Trainer sessions leading to scalable deployment strategies • Spearheaded company’s first Quarterly Business Review demonstrating clear ROI to customer’s executive stakeholders• Learned SQL and collaborated with customer’s third-party fleet management vendor to customize propriety risk analysis• Customized HTML based customer email reports to adapt formatting needs and include customer-specific terminology • Created content for customer knowledge base with 40+ articles to facilitate customer education• Proven effectiveness in a fully remote work environment

Kent, Washington, Us

• Managed the day-to-day collection of biomechanics data for various sports using motion capture technology • Generated personalized biomechanics reports using Matlab and debugged code as necessary

- Initiated the implementation of MotusBASEBALL with amateur pitchers to monitor UCL stress loads- Lead and develop the Speed Academy to teach and train proper running gait- Lead athletes of all ages towards personalized performance goals- Designed training protocols to enhance the quality of clients' biomechanics- Educated clients on the impact of nutrition on performance- Implemented corrective exercises to mitigate injury prone mechanics- Performed real-time video analysis with clients to recognize movement inefficiencies and create exercises to correct these movement patterns

- Assembled suspension, brake lines, and tires of former competition vehicles- Bled air-bound brake lines to ensure proper functioning of front brakes- Helped improve design of CVT cooling system to improve cooling performance- Ran CFD simulations for CVT cooling system

Upton, Ny, Us

- Currently completing third consecutive summer internship- Assisting facility project manager with day to day troubleshooting of mechanical and electrical equipment malfunction- Work with facility complex engineer designing piping to adapt a replacement chiller dedicated to a clean room- Create 3D models for location and installation of replacement chiller and new piping- Create electrical wiring diagrams for electric heaters providing humidification and dehumidification

Bachelor Of Arts - Ba, English Language And Literature, General

Bachelor’S Degree, Mechanical Engineering