Derek Starnes Email & Phone Number

San Antonio, Texas Area

Develop customized IT solutions for enterprise clients in Windows and Mac environments. Recommend services designed to meet clients' current and future needs. Design workflows, build project plans, facilitate Windows/Mac integrations, implement mobile device management (MDM), configure advanced networks, provide cloud storage, integrate SaaS programs, and manage servers to optimize the client’s IT investments. Motivate and coach a team of talented consultants servicing remote and on-site technical engagements for enterprise and residential clients. Collaborate with the team to drive client success, develop team members' skills, and expand personal and business growth.

Denver, Colorado

In charge of overseeing the multimillion-dollar inventory for the store, ensuring adequate support, resources, and know-how for teams to maintain product availability and organize the stockroom efficiently. Regularly liaising with management to share updates on reports and procedures in a dynamic environment characterized by continuous inventory turnover.

San Antonio, Texas

As a support representative, I assisted clients in navigating performance issues and service requests. I conducted comprehensive evaluations involving vehicle warranty validation, service contract coverage, estimating, and order composition. My focus remains on fostering customer loyalty by delivering personalized, educational, and exceptional service experiences.

Austin, Texas

Analyzing client technical possibilities and constructing execution plans aligned with business requirements. Facilitating seamless communication between businesses and service providers, emphasizing technical aspects. Overseeing, managing, and maintaining enterprise employee Active Directory servers, as well as handling large-scale deployments for iOS devices in Mobile Device Management accounts. Conducting training sessions for consultants and customers on enterprise solutions, optimizing business operations with expertise in Apple systems, MDMs, CRMs, Inventory Management, and other essential tools.

Austin

-Cultivate relationships between businesses and Apple support solutions while offering insight into expansion opportunities.-Assisted in the development and foundation of Joint Venture Remote Genius current operations as well as critiquing of new employee training materials.

San Antonio, Texas

-Delegate resources to empower a team of 15 Genius to reach daily goals and to most effectively meet customer demands.-Built an efficient team to perform at the highest level of customer satisfaction while piloting a store-wide Here-to-Help initiative that cross-trained the entire sales team with Mobile Certification. -Created constant developmental opportunities for team members through ongoing training. Prepared current Lead, trained 5 members to Genius, and added multiple FRS positions. -Holiday Support Lead Experience allowed me to become an extension of the leadership team for 3 months. The ROI was a better understanding of the overall business and finding the factors that motivated all roles in the store.

San Antonio, Texas

-Continued expanding my troubleshooting knowledge to encompass the Mac OS and ability to reference the appropriate resources when facing unfamiliar situations. -I was able to highlight my customer focus while showcasing my ability to assist with issues regarding conflict management. -Became the go-to resource within the store for management and peers in regard to business/ Joint Venture customers.

San Antonio, Texas

-Developed my problem-solving skills and became well-versed with Apple mobile devices and iOS troubleshooting.-Lead by example showcasing the ability to multitask in mobile reservations to meet overwhelming traffic demands. -Headed visual merchandising team where I assisted in overnight floor sets, organization of operational equipment, and imaging of products.

San Antonio, Texas

-Assisted guests in making personal electronics purchases, top performer in sales.-Familiarized with Mac OS X, iOS and ability to learn on the fly. -Became engaged with visual merchandising where I assisted in overnight floor sets, organization of operational equipment, and imaging of products.