Derek Sutton Email & Phone Number

England, United Kingdom

North Uk

Wilmslow, England, United Kingdom

Responsible for all aspects of the people agenda across the Northern Retail Division; partnering Senior Management to deliver key business strategy and objectives by developing and sustaining relationships with all stakeholders.Key achievements:• Led the Employee Engagement agenda for the Division, resulting in an annual engagement survey result of 82% with a 97% response rate across 150 shops.• Drove the Sunday Times Best Big Companies to work for survey throughout the Division; coaching line managers throughout the year, achieving 9th overall in February 2018.• Developed strong partnering relationships with the Divisional Directors and Area Managers, acting as an internal consultant to diagnose, develop and implement effective HR strategies and people plans which support retails business goals and drive sustained performance.• Drove and developed succession planning and bi-annual performance reviews with the Leadership team; including risk and talent management to create future talent pool.• Developed, Organised and co-ordinated Talent program for future leaders; facilitating assessment centres, selection and workshops for candidates. • Review business performance monthly with Senior Leadership team across all business metrics; driving performance and reducing variability.• Provided clear feedback to coach the Divisional Directors, and Area Managers on their personal impact and leadership, to enable them to develop themselves and others. • Successful recruitment, induction and on-boarding of Area manager to enable them to perform effectively as quickly as possible.• Coached and supported managers with performance management and provided senior guidance and oversight on complex employee relations issues. • Provided weekly HR MI to Divisional team that supports the delivery of key business objectives and on-going people agenda.• Project lead to align the Milestone Store refresh program with the culture and service proposition within Halfords.

Coventry, United Kingdom

• Led the Employee Engagement agenda, resulting in a 6% improvement on the annual engagement survey to 70% with an 82% response rate.• Drove the Sunday Times Best Big Companies to work for survey throughout the logistics chain, resulting in an overall improvement to 13th; logistics climbed 15 points to 623, achieving ‘One to Watch’ status. • Introduced succession planning and drove bi-annual performance reviews with the Leadership team; including risk and talent management to create future talent pool.• Led the introduction of the ‘Apprenticeship Scheme’ to Logistics; which upskilled colleagues in key skills whilst achieving a nationally recognised NVQ level 2 warehousing qualification.• Drove candidate recruitment process from selection criteria to final on boarding with line managers, resulting in agreed selection criteria, robust interviewing processes and regular reviews.• Organised and supported a Colleague Forum to engage key stakeholders from across Logistics to support engagement, achievement of key objectives and negotiations.• Key Stakeholder and change agent for IT systems project; providing insight, designing and co-ordinating both the communication and training schedules for Logistics.• Designed and facilitated Leadership development events to align Management behaviours to support our logistics strategy. • Led two management structure changes of the management team to drive effective leadership with clear accountability, whilst reducing headcount and associated costs.• Provide monthly Logistics ‘People’ summary and HR MI for inclusion in the Board Report, communicating key activities and area of focus.• Represented Halfords as a guest speaker at the HRM Conference, Manchester Business School in February 2016.

Working as a key member of Halfords People Team; supporting the Divisional People Business Partner and Operational teams in the management of all ER activities and the development and implementation of people initiatives which shape and support the achievement of business strategy and goals.Key achievements:• Partnering the Divisional Manager (North) and 8 Regional Managers to mitigate risk to legal claims for all Employee Relations cases; comprising of approximately 150 stores and 2200 employees, with international support (UK +ROI) for case escalation. • Case management of all grievances, appeals, long term sickness, capability and complicated disciplinary processes; with an average ongoing case load of approximately 25 cases.• Designed, developed and delivered training to Retail Management on Leadership, Employee Relations, e-learning, Recruitment, Culture and Change processes; whilst supporting additional HR projects that support the business agenda.• Coached, trained and developed leaders in both people and performance management best practises, driving ownership and accountability of line managers.• Ensured the HR profile was developed and maintained through the appropriate levels of visibility throughout the organisation.• Project lead to align Store 50:39 refresh program to Halfords Culture and Service Proposition. This involved cross function working with multiple stakeholders to meet business objectives and deliver a consistent format for Retail Operations to maximise return on investment.• Project lead to align the Customer Services function to meet the demands of Omni-channel working. This involves cross function working with multiple stakeholders to understand business objectives and best practise / best fit for our organisation.

Operational management of retail stores; responsible for achieving store targets, controlling costs, recruitment and development of the store team. Recognised for my ability and results to drive both sales and KPI’s, • Cluster Manager of 5 Superstore sites and supporting the Regional Manager on various business initiatives; including providing holiday cover in his absence.• Customer service and Colleague development Champion for the Region. Co-ordinating regional activities and challenging performance where required. • Store teams always held in high regard within the company; with my support, many individuals have subsequently enjoyed a successful career themselves.

Cipd Level 7 Advanced Diploma In Human Resource Management, Human Resources Management

Cipd Hrm Level 5 Intermediate Diploma, Hr Management