Derek Tanner Email & Phone Number

Responsible for providing technical assistance to end users. Answering a vast array of questions, ranging from troubleshooting Internet connection problems to instructing users on how to turn on their systems. Managing IT Support Technicians and IT Interns.A few of my other responsibilities are:- All Windows Operating System support- Overseeing Helpdesk Operations- Assigning and routing workorders to Information Technology team- Sharepoint configuration and administration- Veritas Backup Exec Admin

Cincinnati Area, Ky

Responsible for providing technical assistance to end users. Answering a vast array of questions, ranging from troubleshooting Internet connection problems to instructing users on how to turn on their systems. A few of my other responsibilities are:- All Windows Operating System support- Assigning and routing workorders to Network Services team- Sharepoint configuration and administration- Veritas Backup Exec Admin - Completed Cisco RSTECH training- Configuring Cisco VPN switches - Setup and configuration of Servers- DoubleTake administration

Responsible for providing technical assistance to end users. Answering a vast array of questions, ranging from troubleshooting Internet connection problems to instructing users on how to turn on their systems. A few of my other responsibilities are:- All Windows Operating System support- Veritas Backup Exec Admin - Completed Cisco RSTECH training- Configuring Cisco VPN switches - Sharepoint configuration and administration- Setup and configuration of Servers- DoubleTake administration

Workstation Refresh Project at Cincinnati Children's Hospital I was the Deskside Systems Analyst for the project. We configured and deployed a combination of 40+ new PC's and Mac's a day, and I was in charge of supporting those systems for up to two weeks after deployment.

Began as a Co-op and turned this into consulting work on a mobiles project. Was the technical lead for the mobiles project resulting in the Water Works going paperless, and turning meter readings from a week long process, to only a few hours. Also, developed and re-organized the Asset Inventory process while leading the Inventory Project for two years. Somehow found the time to work the Service Desk, with a 78% first call resolution rate.

Associates, Network Administration

Activities and Societies: Phi Theta Kappa, Graduated Cum Laude, 2010 Recipeint of the Outstanding Graduate award for Leadership

Education record

Education record

Education record