* Led complex technical programs from concept to launch and beyond. * Collaborated with cross-functional teams and (engineers, designers, educators) to define training requirements, timelines, and budgets. * Developed and executed program plans aligned with strategic objectives and business goals. * Proactively managed risks and dependencies, ensuring successful project delivery. * Tracked program progress, measured KPIs, and reported results to key stakeholders. * Acted as domain specialist for education technology, advising stakeholders on specific product training needs. * Evaluated and consulted on all areas of technical training for enhanced user experience. * Designed and deployed complex learning solutions and learning paths. * Presented at the leadership level on challenges and opportunities within the education technology landscape. * Provided valuable insights and recommendations for strategic decision-making. * Contributed to the growth and success of the education technology and training programs. * Proven track record of successfully delivering complex projects on time and within budget. * Strong understanding of the education technology landscape and its potential. * Excellent communication, collaboration, and strong interpersonal skills. * Thrived in a fast-paced, dynamic environment.

* Managed the full product lifecycle for new education products, from ideation to launch and beyond. * Developed and executed comprehensive product roadmaps and release plans. * Broke down product goals into actionable tasks and managed scrum teams effectively. * Proactively identified and mitigated risks throughout the development process. * Collaborated with cross-functional teams, including engineering, design, marketing, and sales. * Ensured product launches were successful and met all quality standards. * Gathered and analyzed feedback to iterate and improve products and collaborate with teams ensuring 100% on time success.

Server Product Manager in Dell Technologies Education Services

Contract Server Product Manager in Dell EMC Educational Services.

Contract Development Program Manager in GSD L&D responsible for Enterprise software, OS, virtualization, and OpenManage plugins projects.Work with global stakeholders and teams in regions (ABU, EMEA, and APJ) to facilitate training and service readiness on the following products: • VMware • Microsoft Operating Systems • Red Hat • SUSE • Dell OpenManage plugins• Conduct training needs analysis on all projects to support global training efforts.• Write, negotiate, and facilitate global training plans on all projects.• Coordinate and conduct global engineering knowledge transfer training sessions.• Organize, track, and report status of all elements of multiple course development projects.• Project manager for global developers that produce training courses and reference content.• Influence and negotiate with stakeholders and vendors determine require training objectives.• Monitor project team team resources.• Manage risk and project decisions.

• Technical project manager responsible for executing and delivering more than 30 highly technical IT and software projects for the betterment of legal applications and systems for participating member counties.• Responsible for daily IT support at multiple locations for more than 80 internal users and provide 24-hour IT program support for 250 member counties in the State of Texas.• Created, documented, and maintained IT business processes for the organization.• Advised on IT-related budgets in excess of $800,000/year for managed hosting and more than $250,000 in software licensing costs.• Managed system administrators overseeing more than 60 virtual machines on 12 VMWare hypervisors at Rackspace data centers and two IT facilities in Austin.• Project managed and assisted with the design of IT infrastructure improvement projects including network redesign, telephone/VoIP, and LAN/WAN/WLAN upgrades at two facilities. • Atlassian Administrator for two instances supporting 600 users on Confluence, JIRA, JIRA Agile, Crucible, and HipChat. - Assisted users with designing workflows and advise on advanced features of the Confluence tool.• Human resource manager for up to 13 employees and contractors. Coordinated hiring resources with management, wrote job descriptions, and interviewed more than 80 applicants for highly technical positions.• Criminal Justice Information Systems (CJIS) Security Officer responsible for managing the CJIS project to drive towards compliance with FBI and TX DPS policies: - Coordinated State and Federal background checks with law enforcement partners for more than 85 employees and contractors. - Taught CJIS Security Awareness Training to DPS standards. - Recommended over than 40 security improvements to adhere to FBI and industry-standard security practices.• Authored After Action Reports (AARs) based on critical issues for process improvements.

• Adhered to IIBA methodologies. Expert in gathering requirements, analyzing business and technical processes, validating and testing changes, driving corporate change through executive support, and implementing change. • Performed gap analysis and defined solutions that are acceptable to multiple businesses. Designed, authored, and assisted in the implementation of over 300 business controls and process improvements for the DataCloud and the team lead on a two-year project for the company's SSAE16 SOC1 Type 1 attestation.• Worked on numerous projects for SSAE SOC 1 Type 2 attestation and audits.• Certified on the QualysGuard security application and use the tool to identify and manage remediation of security issues on the DataCloud including: - vulnerability management - application security - PCI scanning and certification• Utilized the Agile model for the Software Development Life Cycle (SDLC), and played a significant role identifying, resolving, testing, and documenting tasks.• Managed content on external websites for division for over two years: - Performed SCO/SEO functions. - Managed Google Adwords campaigns. - Trended and reported web analytics on sites. - Increased site traffic over 80%.• Authored over a dozen customer-facing technical user documents.• Assisted in negotiating and analyzing financial costs from third-party vendors.• Interlocked with Customer service teams to assist with customer escalations.

• Analyzed and recommended operational improvements to management to improve the content management system and workloads split between multiple locations.• Created, edited, and maintained external web sites utilizing a proprietary content management system (CMS). • Project managed content requests in conjunction with business partners and creative service organizations to ensure projects meet content expectations and deadlines. • Directly interacted with executives to edit and produce their financial publications to a global web audience.• Completed more than 200 web projects including sites for investment products, executive articles, financial research, trading, and banking information.• Responsible for creating, programming, deploying, and performing data analysis on complex target messaging banners on Schwab's Client Center sites.

System p/Power Systems eClient Support Tools Group• Streamlined and optimized content requests for publication of highly technical content. • Coordinated releases with numerous sites and countries while improving communication and processes.• Created and edited content for customer support websites for Power Systems hardware and software.• Completed more than 150 web projects in 2009 and obtained over 5.5 million page views on the Service websites.• Ensured that websites met strict internal and external standards for compliance and accessibility.• Gathered, analyzed, and presented monthly web analytics to IBM executives on the Support websites.• Won seven IBM recognition awards from my peers for outstanding work.

• System p eServer Hardware Group responsible for end-user documentation of enterprise-level hardware and clustering solutions.• Created and edited cluster websites for pSeries and Blue Gene systems.• Wrote documentation for the eServer brand hardware products.• Authored, edited, and designed web-based documentation for customer and service personnel in DITA and XML in the Eclipse framework.

- Contract Project Manager in Health Care Operations working directly with four of Dell's largest clients.- Project managed the system delivery, roll out, deployment logistics, deadline schedules, and reports for customers.- Coordinated with Dell Sales and management to execute strategic plans impacting multi-million dollar contracts.

• Managed training programs for more than 12,000 service and customer technicians.• Co-managed quarterly budget in excess of $2 million and equipment at seven U.S. locations.• Created, planned, tracked, implemented, and managed a full spectrum of training projects for more than 100 products per year with regard to training needs.• Created and improved multiple processes and procedures to improve efficiency• Managed five information developers/trainers.

• Designed the Austin branch operational procedures from scratch. • Managed numerous engineering clients, set expectations, and assigned work to staff.• Created and taught standup training for Dell on their Storage Area Network Enterprise solution and many consumer hardware products.• Managed up to 12 consultants and assigned teams to projects.• Worked with Dell and Microsoft to design, document, and overcome installation challenges with Microsoft's Small Business Server product.