Derek Thomas Email & Phone Number

Las Vegas, Nevada, US

Round Rock, Texas, US

* Led complex technical programs from concept to launch and beyond. * Collaborated with cross-functional teams and (engineers, designers, educators) to define training requirements, timelines, and budgets. * Developed and executed program plans aligned with strategic objectives and business goals. * Proactively managed risks and dependencies, ensuring.

Round Rock, Texas, US

* Managed the full product lifecycle for new education products, from ideation to launch and beyond. * Developed and executed comprehensive product roadmaps and release plans. * Broke down product goals into actionable tasks and managed scrum teams effectively. * Proactively identified and mitigated risks throughout the development process. * Collaborated.

Round Rock, Texas, US

Server Product Manager in Dell Technologies Education Services

Round Rock, Texas, US

Contract Server Product Manager in Dell EMC Educational Services.

Round Rock, Texas, US

• Contract Development Program Manager in GSD L&D responsible for Enterprise software, OS, virtualization, and OpenManage plugins projects.Work with global stakeholders and teams in regions (ABU, EMEA, and APJ) to.
• VMware
• Microsoft Operating Systems
• Red Hat
• SUSE
• Dell OpenManage plugins

• Technical project manager responsible for executing and delivering more than 30 highly technical IT and software projects for the betterment of legal applications and systems for participating member counties.
• Responsible for daily IT support at multiple locations for more than 80 internal users and provide 24-hour IT program support for 250 member counties in the State of Texas.
• Created, documented, and maintained IT business processes for the organization.
• Advised on IT-related budgets in excess of $800,000/year for managed hosting and more than $250,000 in software licensing costs.
• Managed system administrators overseeing more than 60 virtual machines on 12 VMWare hypervisors at Rackspace data centers and two IT facilities in Austin.
• Project managed and assisted with the design of IT infrastructure improvement projects including network redesign, telephone/VoIP, and LAN/WAN/WLAN upgrades at two facilities.

Round Rock, Texas, US

• Adhered to IIBA methodologies. Expert in gathering requirements, analyzing business and technical processes, validating and testing changes, driving corporate change through executive support, and implementing change.
• Performed gap analysis and defined solutions that are acceptable to multiple businesses. Designed, authored, and assisted in the implementation of over 300 business controls and process improvements for the DataCloud.
• Worked on numerous projects for SSAE SOC 1 Type 2 attestation and audits.
• Certified on the QualysGuard security application and use the tool to identify and manage remediation of security issues on the DataCloud including: - vulnerability management - application security - PCI scanning and.
• Utilized the Agile model for the Software Development Life Cycle (SDLC), and played a significant role identifying, resolving, testing, and documenting tasks.
• Managed content on external websites for division for over two years: - Performed SCO/SEO functions. - Managed Google Adwords campaigns. - Trended and reported web analytics on sites. - Increased site traffic over 80%.

Westlake, Texas, US

• Analyzed and recommended operational improvements to management to improve the content management system and workloads split between multiple locations.
• Created, edited, and maintained external web sites utilizing a proprietary content management system (CMS).
• Project managed content requests in conjunction with business partners and creative service organizations to ensure projects meet content expectations and deadlines.
• Directly interacted with executives to edit and produce their financial publications to a global web audience.
• Completed more than 200 web projects including sites for investment products, executive articles, financial research, trading, and banking information.
• Responsible for creating, programming, deploying, and performing data analysis on complex target messaging banners on Schwab's Client Center sites.

Armonk, New York, NY, US

• System p/Power Systems eClient Support Tools Group
• Streamlined and optimized content requests for publication of highly technical content.
• Coordinated releases with numerous sites and countries while improving communication and processes.
• Created and edited content for customer support websites for Power Systems hardware and software.
• Completed more than 150 web projects in 2009 and obtained over 5.5 million page views on the Service websites.
• Ensured that websites met strict internal and external standards for compliance and accessibility.

Armonk, New York, NY, US

• System p eServer Hardware Group responsible for end-user documentation of enterprise-level hardware and clustering solutions.
• Created and edited cluster websites for pSeries and Blue Gene systems.
• Wrote documentation for the eServer brand hardware products.
• Authored, edited, and designed web-based documentation for customer and service personnel in DITA and XML in the Eclipse framework.

Round Rock, Texas, US

- Contract Project Manager in Health Care Operations working directly with four of Dell's largest clients.- Project managed the system delivery, roll out, deployment logistics, deadline schedules, and reports for customers.- Coordinated with Dell Sales and management to execute strategic plans impacting multi-million dollar contracts.

Round Rock, Texas, US

• Managed training programs for more than 12,000 service and customer technicians.
• Co-managed quarterly budget in excess of $2 million and equipment at seven U.S. locations.
• Created, planned, tracked, implemented, and managed a full spectrum of training projects for more than 100 products per year with regard to training needs.
• Created and improved multiple processes and procedures to improve efficiency
• Managed five information developers/trainers.

• Designed the Austin branch operational procedures from scratch.
• Managed numerous engineering clients, set expectations, and assigned work to staff.
• Created and taught standup training for Dell on their Storage Area Network Enterprise solution and many consumer hardware products.
• Managed up to 12 consultants and assigned teams to projects.
• Worked with Dell and Microsoft to design, document, and overcome installation challenges with Microsoft's Small Business Server product.

Information Systems

Performing Arts

Sound Technology

Telecommunications

Computer Science