Derek Thompson Email & Phone Number

Eden Prairie, Minnesota, United States

Eden Prairie, Minnesota, United States

Responsible for managing large amounts of incoming calls, emails and faxes providing accurate, valid and complete information utilizing various systems and applications. Keeping up to date records of customer interactions, orders, inquiries and account status. Continuous product training to provide product information and recommendations depending on customer needs. Some key achievements in this role include:o Improved inbound call service levels to 97% o Collaboration with colleagues and other departments to implement updated process’s to improve efficiency and visibility for orders and questions

Plymouth, Minnesota, United States

Within this role, I addressed customer concerns and queries promptly while utilizing affable approaches to uphold service satisfaction levels. I identified customer needs by accurately assessing issues and provided suitable recommendations to troubleshoot and resolve problems. To ensure fulfilment of requests and concerns, I continuously followed-up with previous orders. I maintained client databases to record contact information, log tickets, and track order progress. Additionally, I researched products and developed my expertise to deliver excellent customer service and accurate technical information when assisting with issues. Some key achievements in this role include:• Spearheaded support duties by addressing and resolving 50 calls each day.• Partnered with team members to develop multiple procedures and strategies to enhance the assistance and resolving of technical hearing aid issues.

Plymouth, Minnesota

As an Inside Sales Representative, I engaged with customers to learn about specific service needs and uncover business opportunities. I administered outbound calls to source prospective clients and promptly followed-up on potential business leads. I prepared and regularly updated the company database to add information on current and new clients. Furthermore, I confirmed that my knowledge on merchandise was accurate to explain and upsell products and services and provide precise answers to all queries. Some key achievements in this role include:• Increased company market share by 2% through excellent performances by inside and outside sales representatives.• Surpassed key performance indicators (KPIs) each quarter by meeting and exceeding output expectations.

Plymouth, Minnesota, United States

In this position, I managed large amounts of calls and responded to enquiries promptly while consulting with customers, ensuring to consistently maintain affable and professional approaches when solving problems. I established secure relationships with clients by communicating effectively and confirming to meet all their service needs. I recorded interactions and transactions with clients and processed service requests accurately and efficiently. In addition, I appraised customer feedback and service procedures to uncover and recommend improvements for underperforming areas. Some key achievements in this role include:• Upheld customer satisfaction by resolving issues in a timely manner.• Received “Customer Service Excellence” award for two consecutive years.

Eden Prairie, Minnesota, United States

Working as a server, I greeted and ushered guests to tables and provided patrons with menus. I noted customer orders and recommended suitable options for purchase based on individual needs. To uphold quality service standards and improve customer retention, I responded to enquiries, concerns, and complaints with proficient communication. I informed kitchen staff of food and beverage requests and carried orders from the kitchen to relevant patrons. I also cleared tables of glasses, crockery, and cutlery after guest departure. Some key achievements in this role include:• Boosted company revenue by consistently exceeding daily income target of $2K.• Successfully tended to service needs of between 80 to 160 patrons during each shift.

Bloomington, Minnesota, United States

Working for Best Buy for Business, I coordinated and prioritized schedules, including duties for inbound calls, quotes, and sales-related inquiries, to confirm issues were promptly resolved and daily targets were met. I evaluated the needs of 60 customers each day to highlight necessary product features and provide unique assistance. Moreover, I would follow up and call customers based on leads sourced by employees within the store and collect information to understand client needs and wants. I would then forward qualified leads to the Account Manager who would administer further processing and act as the new point-of-contact. Some key achievements in this role include:• Directed portfolios of 20 stores generating a yearly figure of $250K in sales.• Leveraged industry expertise to boost and exceed sales targets by 49%, resulting in a total of $373K.

Lakeville, Minnesota, United States

Bloomington, Minnesota, United States

Lakeville, Minnesota, United States