- Coordinate shipments across various modes of transport, including ocean and inland services. I meticulously plan routes, manage documentation, and collaborate with carriers to meet delivery deadlines.- Handle critical administrative tasks, managing communications between customers and account managers.- Committed to providing top-notch service, addressing inquiries promptly, and building strong client relationships

- Train and support suppliers transition into the new Infodis transportation management system. - Correspond with multiple carriers on shipment documents and transport methods- Review supplier’s information to determine eligibility- Ensure compliance with Global Transport Team’s procedures for outbound shipment.- Built and maintained successful relationships with suppliers and LMPs to provide thorough support and problem resolution. - Directed and monitored the track and trace process for inbound shipments. Achieved a 99% success rate for on-time delivery. - Managed relationships with key stakeholders to achieve successful process harmonization by communicating with CPMs and FSEs on a weekly basis with updates on delivery statuses.

- Managed the expansion of online retail e-cigarette store to brick and mortar store resulting in an increase in sales by 150%- Maintained website and marketing tactics, i.e. couponing, ads, social media content- Educated customers on available product options to meet and exceed customer service experience- Supervised sales personnel and delegated daily work assignments- Provided training to new employees to uphold company policies and sustain customer satisfaction- Implemented inventory control policies and proceduresCarried out B2B emails/phone calls to establish and build relationships with vendors