Derek Tran Email & Phone Number

San Jose, California, United States

• ServiceNow: Architect, develop, administer, maintenance, and support. Assign work for offshore developers and vendors to verify solutions upon implementing. Meeting with offshore team to discuss designs, plans, and.
• Service Portal - Service Portal upgrade from legacy CMS. This provided a modern mobile friendly self-service experience for users.
• CMDB - Build out custom tables for CMDB categories and transform mapping of CMDB. Converting CMDB records to asset records. CMDB based ticket triggers. Create a rich database of all IT/OT devices found on company.
• Asset - Automate asset population from CMDB rich data. Allow automated asset life cycle management.
• Project Management- Full module implementation: Project workspace, Visual Task Board, Agile Project Management etc. Setting up project surveys. This gave business and IT leadership complete visibility on IT’s.
• Change Management - Full module implementation with custom workflow and calendar. Streamline Change management to follow audit controls.

San Jose, CA

• ServiceNow: Develop, administer, maintenance, and support. Work with third party and offshore developers on various projects. Responsible for annual platform upgrades.
• IT Information Security - A customized application to cater needs of Information Security. This application allowed full visibility on security incidents logged from various security tools. It gave a cohesive view on.
• Legal/Marketing - Full implementation of the Legal and Marketing modules with customization. This gave their respective leaders visibility into the tickets their team addresses and accordingly make resourcing decisions.
• HR – Custom on-boarding solution for HR and recruiting. Streamline on-boarding processes with automation to provide better on-boarding experience.ITSM – Custom surveys for ITSM, SLAs. This helped CIOs and her staff.
• Box permissions per department – fully automated box permission assignment via Okta based on department. Fully automated Box permission assignment eliminating the need for Box permission request tickets.
• Master Data integration: AD, Okta, Namely – configure master profiles and field mappings. Allow data synchronization from one designated source.

San Jose, California, United States

• ServiceNow: System administration, support, and development. Configure Catalog Items, Forms, Fields, CMS Portal. Facilities and HR expansion
• Okta: Companywide roll out of Okta, with existing business applications and multi factor authentication.
• Coupa: Implement Coupa procure to pay with NetSuite OOTB integration. Training and transition to administrator.
• Box: Configuration, maintenance, enhancements and support.

Foster City, CA

- ServiceNow - Administration and configuration, scripting- Intacct - Integration with Avalara Tax software and Concur Expense- Concur - Implementation of new country/entity, company credit card, travel company integration- Coupa - Collaborate with vendor on full Coupa implementation- Avalara - Administration

San Mateo, CA

- PC laptop/desktop support- Windows server/Active Directory/Email support

Mba, Project Management

Bachelor, Computer Information System

Graduated with honors