ServiceNow: Architect, develop, administer, maintenance, and support. Assign work for offshore developers and vendors to verify solutions upon implementing. Meeting with offshore team to discuss designs, plans, and strategies. Working closely with business to understand the problem and provide a solution.• Service Portal - Service Portal upgrade from legacy CMS. This provided a modern mobile friendly self-service experience for users.• CMDB - Build out custom tables for CMDB categories and transform mapping of CMDB. Converting CMDB records to asset records. CMDB based ticket triggers. Create a rich database of all IT/OT devices found on company networks, providing a single source of truth for IT infrastructure. • Asset - Automate asset population from CMDB rich data. Allow automated asset life cycle management.• Project Management- Full module implementation: Project workspace, Visual Task Board, Agile Project Management etc. Setting up project surveys. This gave business and IT leadership complete visibility on IT’s bandwidth, commitments, enabled our teams to track projects efficiently and collect customer feedback.• Change Management - Full module implementation with custom workflow and calendar. Streamline Change management to follow audit controls.• Channel Operation – A customized application for Channel Ops team to track tickets created by external users-Channel partners. This gave Channel leadership visibility on the issue counts and help drive decision on resourcing.• Tableau reporting - Work with Tableau developers to provide ServiceNow data for Tableau reports. Provide comprehensive reporting which combines rich ServiceNow data with Tableau’s dynamic reporting.• Covid In Office Application- A custom application for Office use during Covid. The application gave executives and managers complete insight into their employees visiting offices.

ServiceNow: Develop, administer, maintenance, and support. Work with third party and offshore developers on various projects. Responsible for annual platform upgrades.• IT Information Security - A customized application to cater needs of Information Security. This application allowed full visibility on security incidents logged from various security tools. It gave a cohesive view on incidents and resolution rate for CISO org.• Legal/Marketing - Full implementation of the Legal and Marketing modules with customization. This gave their respective leaders visibility into the tickets their team addresses and accordingly make resourcing decisions.• HR – Custom on-boarding solution for HR and recruiting. Streamline on-boarding processes with automation to provide better on-boarding experience.ITSM – Custom surveys for ITSM, SLAs. This helped CIOs and her staff include this in IT performance and customer satisfaction experience and publish it to business users across the company.Okta: develop, configure, administer, and support. • Box permissions per department – fully automated box permission assignment via Okta based on department. Fully automated Box permission assignment eliminating the need for Box permission request tickets.• Master Data integration: AD, Okta, Namely – configure master profiles and field mappings. Allow data synchronization from one designated source. • Application Data integration – integrate data from master application down to sub applications. Streamline data replication and eliminate human errors.

• ServiceNow: System administration, support, and development. Configure Catalog Items, Forms, Fields, CMS Portal. Facilities and HR expansion• Okta: Companywide roll out of Okta, with existing business applications and multi factor authentication.• Coupa: Implement Coupa procure to pay with NetSuite OOTB integration. Training and transition to administrator.• Box: Configuration, maintenance, enhancements and support.

- ServiceNow - Administration and configuration, scripting- Intacct - Integration with Avalara Tax software and Concur Expense- Concur - Implementation of new country/entity, company credit card, travel company integration- Coupa - Collaborate with vendor on full Coupa implementation- Avalara - Administration

- PC laptop/desktop support- Windows server/Active Directory/Email support