Derek Uttley Email and Phone Number

• Developed residential zone parking permit program which affected over 3,000 households, produced over 2500 permits annually, processed over 1000 orders, and valued over $9,000• Developed Contractor permit program for City of Duluth which affected over 50 companies, produced over 1000 permits and valued over $25,000• Developed new policies and procedure for department programs and recommended changes to city ordinances• Patrolled the city for parking violations and other motor vehicle violations• Assisted citizens and tourists in becoming more familiar with the city including the laws and regulations that relate to parking• Diffused situations and worked towards resolutions with citizens• Provided technical assistance for developing plan to handle parking programs• Reviewed reports to ensure enforcement standards were being upheld• Took ownership of situations and created solutions to issues

• Utilized Microsoft Customer Relationship Management (CRM) system to follow leads and develop marketing messages• Presented products to customers both in person and over screen share• Worked in an online environment to communicate effectively with prospective clients• Utilized online website editor to facilitate changes to customer sites• Member of the community involvement committee• Assisted customers with utilizing online tools to help enhance their business

• Managed multiple physical assets and grant programs• Utilized Microsoft Excel to developed processes to increase efficiency and track data• Gathered and compile information using Google documents• Networked with various groups to ensure that Veterans are being served by local agencies• Co-chair of the North East Continuum of Care• Managed a grant program that assisted homeless families in the northeastern Minnesota• Developed plans with clients to prevent further issues from arising with their lives• Homeless Management Information System (HMIS) database administrator• Worked with clients to assist in stabilizing their lives by referral and Case Management

• Administered daily operations for the company• Developed database to generate reports and documentation on unit availability and readiness • Prepared applications to send soldiers to advanced training schools• Organized detailed reports on company status and availability• Created standardized forms for the company to streamline soldier requests• Tracked over 125 soldiers on leave, in school, on mission, or on regular assignments• Utilized Microsoft Excel, Word, Outlook, Access and Power Point extensively• Organized supplies on vehicles for supply missions and verified order fulfillment• Led groups in time sensitive tasks and scheduled assignments• Taught soldiers advance recovery techniques for vehicle recovery missions• Led safety briefings and classes for environmental safety• Sorted and delivered mail for all members within the company