Derek Via Email & Phone Number

Columbus, Oh, Us

Columbus, Ohio, United States

Columbus, Ohio

- Project leader of developers and quality analyst team, manages projects between technology and manufacturing- Work directly with CEO and operations director to develop technology solutions- Experience in Agile project management to develop project tasks for developers and quality analysts- Manage and oversee end-to-end installation process of new equipment from technical specs, layout design, installation team and contractors, capability sign-off, full production- Program and tooling management for all Rogue CNC machining, also identify tooling and machine requirements/capabilities for new product launches- Development of quality scorecard and system to create reports for historical quality data by issues, product lines, etc.

Maumee, Ohio

- Project leader that coordinated with engineers, manufacturers and customers to implement solutions for resolving quality and warranty returns- Used technical problem solving methods and failure analysis to identify root cause of returns- On-site response and interface with customers, dealerships and manufacturing plants in a challenging and demanding environment- Statistical analysis of warranty data to identify existing or emerging warranty issues- Development of corporate financial forecasting model used to project future warranty spend

Toledo, Ohio

- Manager of a team of 11 direct reports; 8 call center specialists and 3 lab technicians- Responsible for managing both a call center environment and an on-site laboratory- Developed standards and processes in the lab for consistent analysis of samples, which led to a 15% decrease in dispute claims, reducing open claims and time spent working on claims- Implemented guidelines and levels of approval for negotiating claims with customers, which lead to a decrease in overall warranty spending, a reduction in the warranty reserve and a decrease in cost per claim- Responded to customer complaints through the Better Business Bureau, Attorney General and responded to customer complaints issued directly to the CEO of Owens Corning- Analysis of warranty claims to determine top issues, emerging risks and potential fraudulent claims- Used lean manufacturing techniques to determine process bottle necks to improve claim cycle time

- Project leader that coordinated with engineers, manufacturers and customers to implement solutions for resolving quality and warranty returns- Used technical problem solving methods and failure analysis to identify root cause of returns- On-site response and interface with customers, dealerships and manufacturing plants in a challenging and demanding environment- Statistical analysis of warranty data to identify existing or emerging warranty issues- Development of corporate financial forecasting model used to project future warranty spend

Fort Wayne, Indiana Area

- Managed a team of 13 employees: nine process engineers and four on-shift technicians- Responsible for establishing department quality goals and aligning employees/resources to achieve them- Developed shop quality indicator boards to track results of 72 machines producing 22,000 tires a day- Ensured the department's adherence to the factory control plan and process FMEA through document management, process audits and operator work methods- Responsible for the startup and qualification of 21 newly installed machines and validated machine products was meeting Michelin Quality Standards- Department leader on ISO audits with internal and external auditors

Fort Wayne, Indiana Area

- Defined project scope, budget and timeline for a plant-wide project that spanned across three departments, allowing barcode traceability from product construction to customer returns- Identified technological solutions to implement on barcode systems on outdated equipment- Presented project proposal to VP level management and obtained approval for a $6.5 million budget- Met $1.2 million budget spending and equipment installation in the first year before being promoted to quality manager

Olsztyn Area, Poland

Quality Technician/Resource

Fort Wayne, Indiana Area