Working within the cloud based Human Capital Management solutions market, involved in all aspects of client relationships with strategic, large complex customers. Complete Talent Management portfolio of products from Talent Aquisition, Performance Management, Career and Succession, Compensation,Skills and Competency Management and Learning ManagementActing as Account Director for the company’s largest and most complex clients within the public, finance, travel and retail sectors:• Consulting with customers on the use of cloud based technologies to ensure talent management processes are as efficient as possible to support the wider corporate business goals• Responsible for developing and leading new product lines into client base • Ultimately responsible for the commercial performance of the top strategic accounts• Ensuring Account Management methodology is followed along with strategic territory planning, including use of salesforce.com for all CRM and forecasting • Worked on process re-engineering and outsourcing deals across Europe• Negotiation of the initial scope of the solution required and the commercial agreement around this. Involving pre-sales, procurement, professional services and legal staff • Managing direct and indirect staff to deliver the services to customers and exceed expectations

Working within the recruitment division of a global IT solutions company, responsible for ensuring the provision of a professional and timely recruitment/resourcing delivery service to the organisation• Responsible for designing and implementing a new Resourcing organisation for Xansa. This covered the deployment of 3500 salaried staff throughout the whole of the UK, and encapsulated the career management of these individuals. • Responsible for the delivery of recruitment services to a joint venture between Steria (then FI Group) and the Bank of Scotland, First Banking Systems. • Carried out a review of the recruitment processes in place and implemented changes resulting in substantial cost savings to First Banking Systems and Steria.• Set up and managed a preferred supplier list of external agencies to assist in the procurement of IT contract and permanent resource.• Managed a team of five delivery specialists over two sites, Edinburgh and Manchester. This was a combination of account managers and resourcing staff. Responsible for their career development, through the 360 degree appraisal system, including identifying training needs and devising a career development plan to suit the individuals.• Responsible for the delivery of recruitment services to clients outside of Steria• Invited to join the Steria Recruitment Extended Executive in July 2002. • Responsible for the day to day running of the Scotland office.• Sit on the Best Practice review panel• Represent the Recruitment division on the Scottish Focus Group, a cross company collection of all the business divisions in Scotland, set up to review

Brought in to head up the recruitment division of ICL in Scotland which had recently been outsourced to Hays Personnel Solutions. Devised and implemented a recruitment strategy that was in line with the strategic, corporate goals of the company. • Responsible for the review and development of an accurate manpower plan for the forthcoming year, liaising with both the business units and the Human Resource department. This plan took into account both current permanent members of staff and projected headcount, plus the potential for flexible resource.• Involved in the recruitment of approximately 200 short term highly skilled contract staff. This was due to ICL winning a large data migration project to be delivered at the Edinburgh site, it was achieved within very tight timescales and very competitive market conditions. Responsible for the development of Key Performance Indicators used to manage the external agency resources needed to meet the demand.• Responsible for the development and management of the relationships with the key personnel within the individual business units, identifying the business drivers and objectives and tailoring a solution that would enable them to obtain their goals.• Involved in the Business Transformation Campaign. This was a worldwide effort to transform ICL from being a predominantly product based company into an “E-Business” in line with Fujitsu’s strategic business plans. • Involved in award winning recruitment advertising campaign• Set up and managed a preferred supplier list of recruitment agency’s • Part of an ICL Scotland steering group consisting of the HR Director, Managing Director and Operations Director,