Derek Ward Email & Phone Number

• Assessed student needs based on data, such as test scores, tailoring teaching strategies to ensure success.• Awarded the Bell Award for making a positive impact on a student's life, chosen among 900 teachers.• Set individualized goals for 180+ students, achieving a 90% success in advancing students in proficiencies.• Participated in budget and financial planning committees, analyzing data and contributing to decisions.• Helped raise over $26,000 towards the school budget.• Managed spending deadlines and ensured compliance with budget constraints.• Communicated with multiple stakeholders, including students, administrators and parents.• Delegated classroom tasks to students, such as attendance and greeting, to ensure smooth class operations.• Maintained constant communication with teachers, students, and parents, facilitating effective collaboration and problem resolution.• Consistently met grading and paperwork deadlines, including those for special education accommodations.• Adapted to and resolved middle school students' frequent issues, providing flexible and effective solutions.

• Achieved a 100% resolution rate for customer issues by troubleshooting and implementing solutions.• Managed multiple projects simultaneously, working with 5-6 customers at different stages of the process. • Offers specific product recommendations, ensuring customer satisfaction and exceeding expectations.• Frequently resolves supplier errors involving wrong products within a tight deadline to ensure success.• Ensures compliance with insurance requirements, preventing financial penalties by verifying all work met standards and obtaining necessary approvals.• Analyzes insurance scopes of work, price points, and square footage, ensuring accuracy and making necessary corrections to secure approvals.• Acts as a liaison between customers and insurance, managing communications and ensuring transparency.• Delegates project management tasks to onsite managers, overseeing adherence to timelines.• Maintains effective phone communication with suppliers to manage inventory and resolve supply issues.• Adapted to fast-paced, high-stress environments, consistently maintaining customer satisfaction.

• Resolved customer inquiries and complaints in English and Spanish, ensuring clear communication and addressing a high volume of issues (20-30 customers daily). • Acted as the primary point of contact for complex customer issues at the service desk, providing solutions in a fast-paced and high-stress environment. • Delivered exceptional customer service to a diverse clientele, fostering positive interactions and resolving issues effectively. • Maintained clear and concise communication (English and Spanish) with customers experiencing frustration and impatience, ensuring a positive outcome. • Collaborated effectively within a fast-paced service desk environment, prioritizing tasks and contributing to efficient customer service delivery. • Demonstrated strong interpersonal skills by handling large sums of money for international money transfers, ensuring accuracy and customer satisfaction.

• Provided counseling services for at-risk youth.• Collaborated with the Language Department to develop curriculum based on current trends.• Designed curriculum to meet the needs of diverse learners, ensuring student achievement.• Shared motivational stories and personal challenges with colleagues and students to inspire success.

Master'S Degree, Leadership And Policy Studies

Bachelor Of Education - Bed, Spanish Language Teacher Education

Master Of Education - Med, Educational Leadership And Administration, General