Derek Ward Email & Phone Number

• Assessed student needs based on data, such as test scores, tailoring teaching strategies to ensure success.
• Awarded the Bell Award for making a positive impact on a student's life, chosen among 900 teachers.
• Set individualized goals for 180+ students, achieving a 90% success in advancing students in proficiencies.
• Participated in budget and financial planning committees, analyzing data and contributing to decisions.
• Helped raise over $26,000 towards the school budget.
• Managed spending deadlines and ensured compliance with budget constraints.

• Achieved a 100% resolution rate for customer issues by troubleshooting and implementing solutions.
• Managed multiple projects simultaneously, working with 5-6 customers at different stages of the process.
• Offers specific product recommendations, ensuring customer satisfaction and exceeding expectations.
• Frequently resolves supplier errors involving wrong products within a tight deadline to ensure success.
• Ensures compliance with insurance requirements, preventing financial penalties by verifying all work met standards and obtaining necessary approvals.
• Analyzes insurance scopes of work, price points, and square footage, ensuring accuracy and making necessary corrections to secure approvals.

• Resolved customer inquiries and complaints in English and Spanish, ensuring clear communication and addressing a high volume of issues (20-30 customers daily).
• Acted as the primary point of contact for complex customer issues at the service desk, providing solutions in a fast-paced and high-stress environment.
• Delivered exceptional customer service to a diverse clientele, fostering positive interactions and resolving issues effectively.
• Maintained clear and concise communication (English and Spanish) with customers experiencing frustration and impatience, ensuring a positive outcome.
• Collaborated effectively within a fast-paced service desk environment, prioritizing tasks and contributing to efficient customer service delivery.
• Demonstrated strong interpersonal skills by handling large sums of money for international money transfers, ensuring accuracy and customer satisfaction.

• Provided counseling services for at-risk youth.
• Collaborated with the Language Department to develop curriculum based on current trends.
• Designed curriculum to meet the needs of diverse learners, ensuring student achievement.
• Shared motivational stories and personal challenges with colleagues and students to inspire success.

Master'S Degree, Leadership And Policy Studies

Bachelor Of Education - Bed, Spanish Language Teacher Education

Master Of Education - Med, Educational Leadership And Administration, General