Derek Warrander Email & Phone Number

Aberdeen, Gb

Aberdeen, Gb

IT Management StrategyDeveloped and executed IT Service Management strategies, aligning them with the ITIL framework.Refined policies and processes to optimise IT operations and adapt to evolving organisational needs.Service TransitionSuccessfully managed the transition of new digital and technology products into live service.Assessed risks, oversaw escalations, and assured the design and implementation of service support arrangements.Ensured the continuity and reliability of critical IT services by identifying and mitigating operational risks.Performance Monitoring and Incident ManagementMeticulously monitored IT service performance, reducing disruptions and enhancing service quality.Managed incidents and tested service continuity plans, safeguarding business operations.Demonstrated proficiency in identifying and managing operational risks.Relationship ManagementDeveloped and maintained productive relationships with key suppliers, vendors, and partners.Prioritised timely issue resolution and optimised vendor performance to drive value for money.Effectively managed multi-IT supplier structures, fostering strategic partnerships while holding suppliers accountable for high-quality outputs.Budget ManagementManaged delegated budgets strategically, making informed spending and procurement decisions.Promoted a culture of cost-efficiency without compromising service quality.Optimised resource allocation to achieve financial prudence.Stakeholder EngagementRepresented IT Service Management to senior stakeholders, aligning IT service delivery plans with organisational technology strategies.Bridged the gap between IT and business functions, engaging stakeholders at various levels of seniority, including Executive level.Team Leadership and DevelopmentLed high-performing teams and developed talent pipelines.Ensured resource forecasting to maintain staffing continuity and knowledge within the team.Fostered a culture of excellence and innovation.

Aberdeen, United Kingdom

Managing full life cycle of IT operations for worldwide group offices.Designed and implemented Backup and Disaster Recovery solutions with full policy and disaster recovery plan for all group offices.Implemented cyber security policy and user awareness trainingImplemented server and network monitoring services.Project Manage SharePoint file migration as well as development using workflows and power apps.Strategic Decision maker on groups IT digitalisation strategy

Managing 5 Technical and 2 administrative employeesDesigned and Implemented WAN over 15 offices worldwide with 90% increase on bandwidth with 30% cost reduction on previous setupDesigned and Implemented Windows Domain across worldwide offices.Built and Manage DR solutions for all critical services in line with Groups Business Continuity procedures.Reduced telephony costs by Significant amount per yearDatabase Administrator for Bond Adapt v9 and Technical management for Bond V11 UpgradeImplemented CV Parsing and and multiple local and job board searching via Daxtra technologiesImplemented WAN optimization for critical servers to users in remote locations

Server and Network Support Cisco Firewall AdministrationBond Adapt DB AdministrationHelpDesk SupportTeam Lead for Helpdesk Support Staff

Desktop Support for 150 Users

On board IT support for Normand Vessels

Dyce, Aberdeen

2nd line IT support for 1200 staff at BP