Derek Wei Email and Phone Number
13 years of Account Management/Customer Success experiences in Telecommunications industry, managed top accounts in China (Alibaba, Huawei, DiDi…) and now leading CS team to provide a magnificent insight of industry and global trends. Excellent communication, presentation, problem solving, conflict resolution and program management skills, with a focus on translate business requirements into technological solutions.Skilled in Sales, Sales Operations, Solutions Marketing and Internal Training(+600 trainees).
Proximus Global
View- Website:
- proximusglobal.com
- Employees:
- 280
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Regional Director, Customer Success Of Greater ChinaProximus GlobalShenzhen, Guangdong Province, Cn -
Director, Customer Success Of ChinaTelesign Jan 2023 - Present中国 广东省 深圳Telesign invests China with great vision, I am motivated to lead the CS team and to pair with our Sales, Presales, Implementation and Support team, we have the goal to be the first class CS team, among all competitors, we have great local presence and resources, China CS team members devoted themselves into solutions, products and services.China is a great market with unique challenge, Telesign knows local language, aim for a mutual growth with our dedicated potential customers! -
Business Development ManagerMessagebird Apr 2022 - Dec 2022Shenzhen, Guangdong, China1/Maintain&develop key accounts in South China, closed several strategic logos (Transsion.etc)2/Actively promote Company’s local presence by multiple marketing events, sharings and meetings. 3/Messagebird is good company offering competitive WhatsApp, Email services etc. -
Senior Account Manager/Customer Success ConsultantInfobip May 2016 - Apr 2022Shenzhen1/Mentor of China CSM team(6 CSMs), as the first senior CSM, contributed heavily both in revenue /gross profit from 2017-2022).2/Being a trusted advisor to manage a portfolio of key accounts (Alibaba, Huawei, OPPO, Bigolive…) to ensure service quality and satisfaction.3/Actively engaged with China office of local Marketing, admin, tax, billing etc.4/Speaker of company level activities (2018 MWC Barcelona, the only representative of APAC region) and several industry events. -
Account Manager华为 Sep 2011 - Mar 2016Shenzhen(Hq)1/As an AM, contributed to the deal of $20M+ with Swisscom back to 2014 and similar 40+ projects with MNOs (China Unicom, Saudi Telecommunication Company...).2/Rich experiences in dealing with 400+ clients that covered Media, Enterprise, NGO and Government. 3/Invited by Huawei university to be a part of new employee training program, in charge of operational and training, over 2-3 years, helped more than 600+ new employees to onboard smoothly.
Derek Wei Education Details
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Finance -
Tv Editing And Directing
Frequently Asked Questions about Derek Wei
What company does Derek Wei work for?
Derek Wei works for Proximus Global
What is Derek Wei's role at the current company?
Derek Wei's current role is Regional Director, Customer Success of Greater China.
What schools did Derek Wei attend?
Derek Wei attended Jinan University, Jinan University.
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