Derek Whitaker Email & Phone Number

Results driven technology leader with 30 years of Information Technology experience in the Accounts Receivables industry, including leading cloud-based product development initiatives, IP network engineering, Omni-channel CX contact management systems, software engineering, and AI/Machine learning based predictive analytics. Extensive experience leading technology teams and initiatives, building contact center financial software systems with a focus on compliance, strategy, and promoting, designing and implementing future generation software and contact management technologies.With a passion for technology ignited at a young age, my journey began when I received my first personal computer right out of elementary school. My early programming experiences fueled my eagerness to create remarkable things. As technology evolved, my fascination expanded to encompass the intricacies of hardware, software, telecom, networks, and analytics, delving into their interconnected world. While my aspirations of becoming a professional video game developer didn't materialize, my relentless drive to innovate and create persisted.Now, with a 30-year career in technology, I've had the privilege of engaging with talented teams to construct creative solutions that propel businesses forward and confer a competitive advantage. Early in my career, while working as an accountant, I discovered my aptitude for creating efficient business applications, a passion that extended into my personal time. In later years, my focus shifted towards designing SaaS software, including omni-channel contact communication systems and intelligent automation, resulting in groundbreaking methodologies and millions in annual expense savings.Another aspect of my expertise lies in machine learning and analytics. Leveraging my technological acumen and extensive business experience, I specialize in creating predictive models and interactive dashboards that empower intelligent decision-making, assisting our clients in driving their businesses forward. Currently, I am dedicated to serving as a results-driven technology leader in the Federal Government finance sector.Beyond the realm of contact center technology, I find joy in writing, producing, and performing music with friends and family. Whether I'm crafting innovative solutions in the tech world or pursuing creative endeavors, my journey is a testament to my commitment to continuous creativity and innovation. It feels like I'm just scratching the surface of what's possible.

Listed skills include Voip, Vendor Management, Call Centers, Telecommunications, and 22 others.

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  City University Of Seattle

  Computer Science