Derek Wild Email & Phone Number

Ashland, Oregon

Oversee the release cycle of various core software products multiple times each year, including multiple hotfixes and patches. Currently lead a team of three EDI software developers, coordinating efforts across all aspects of the SDLC (architecture, design, development, and testing). Additional responsibilities include being a manager in the Product Development team and communicating with internal company stakeholders to ensure satisfaction across the organization-at-large. Key responsibilities included creation and maintenance of multiple project plans, creation and implementation of process improvement of the SDLC, and key point of contact for large clients in the development of their feature sets in the product.

Medford, Oregon Area

Supported the Enterprise Data Warehouse project through multi-phase implementation (product, sales, customer, multi brand customer, demographics, etc...), manage data quality, Business Objects universe and report development and end user training, database systems. Created and managed SQL data pulls allowing for a deeper dive for complex analyses requiring iterative processes (i.e. customer insights, buying trends, purchase path, promotion depth, margin).

Ashland, Oregon

Risk assessment and quality assurance expertise for the Plexis Healthcare software suite, supporting the QDS EDI solution, testing and documentation. Creation and maintenance of test plan and test script libraries for the EDI solutions. • Responsible writing and executing QDS EDI test cases within the MTM application. • Test plan and test case creation• Analyze high level requirement documentation to form high level estimates for testing duration. • Writing and publishing software documentation.• Responsible for organizing and packaging of product deliverables (.msi's, documentation, and client specific implementation artifacts. • Management of testing environments, setting priorities, and enforcing project timelines• Excellent Communication with developers, other QA partners and project managers.Use of MSSQL, MTM, as well as in-house solutions that interact with Plexis' primary software offerings.

Medford, Oregon

Business Analyst and IT Project Lead • Successfully manage portfolio of multiple system projects simultaneously, including a mobile site, social sign-in portal and a 64-bit upgrade to a backend web environment• Setting priorities and enforcing project timelines• Reporting project status to senior management• Analyze data, system rules and interface mappings to develop complex use case and workflow documentation • Extensive functional system testing experience • Technical and End-user support and training for various IT and Marketing applications

Medford, Oregon

• User support for direct marketing planning and financial systems• Manage project requirements, use case development and documentation • Manage User Acceptance Testing process with internal and external teams

Medford, Oregon

• Supervisor of a team of corporate intranet developers, including assignment and tracking of work, documentation of team issues and performance reviews• Supervisor of a team of schedulers and call flow desk associates, including reviews and monitoring of productivity• Accountable for analyzing and producing accurate daily production forecasts for the contact center. These forecasts include order curves, calls, close ratios, average handle time and absenteeism.• Play a key role in the planning and execution of hiring, training and production processes between multiple contact centers throughout the country during the busy holiday season.

Salt Lake City, Utah

Managed contact center for Microsoft Certified Professional and Microsoft Certified Solution Providers programs.

Salt Lake City, Utah

Account manager for various German banks. Handled daily transactions and exchange rate issues.

Ba, History/German

Activities and Societies: Sigma Alpha MuOther languages include Russian and Spanish.

Computer Information Systems

Areas of study: Pascal, C, UNIX Administration, Computer Hardware

High School

Activities and Societies: National Honor's Society; Debate Team; Spanish Club