Derek Will Email & Phone Number

Houston, Texas, United States

Performed Admin and Developer duties on ServiceNow projects including UI Policies, UI Actions, Business Rules, ACLs, Catalog and Forms, and Service Portal configurations and customization using Agile practices.Assisted with customizing the PSDS implementation for Harris County 311 Customer Service portal and CMS for the PTG in-house instance.Acquired ITSM, CSM, CAD, and CSA certifications.Conducted instance upgrade and trained coworker to handle skipped records.Structured and presented PowerPoint demos for PSDS and CSM implementations as a template for sales to potential clients.

Columbus, Ohio, United States

I provided a mixture of the primary duties of a ServiceNow Admin and Developer such as ticket handling and customer management/consultations, weekly code migrations, break/fix issues with forms or functionality, support using ServiceNow HI Service Portal, and granting system access through groups or roles or ACLs. I have experience among IT Service Management (ITSM) and IT Operations Management (ITOM) where I perform Service Catalog form development using Business Rules, UI Policies, Variables and Variable Sets, Form Designer, and system upgrades across the Incident Management, Change Management, Problem Management, Portfolio Project Management, and GRC modules.. I conduct troubleshooting using System Debug and System and Email Logs and testing in non-live instances. I have experience with JavaScript scripting using Object Oriented principles such as JSON, dot-walking, separating methods/functions, GlideRecord queries and form manipulation, Script Includes, etc. Acting as a SME regarding technical/functional/development efforts required for possible implementations or integrations. Also, Some experience creating and using REST Messages to integrate third party connections.I trained our IT Operations team and external contractors on internal processes for troubleshooting and minor configurations. I have also practiced Agile methods during projects using JIRA's scrum board features during several upgrade projects. I successfully completed the ServiceNow Admin Certification in March 2021.

Columbus, Ohio, United States

This was a contracting position for a start up company called Tekainos. I participated with company owner, lead developer, and designer to develop an intuitive and simple user interface using frontend languages such as HTML5 and JavaScript.

Columbus, Ohio, United States

I provided Frontend Development using technologies such as HTML5, CSS3 / SASS, git, npm, JIRA, Bitbucket, Zeplin, Invision, VPNs, Windows Command Line, and XAMPP.

Columbus, Ohio, United States

This was a contracting position for Bath and Body Works. I assisted with email coding and User Acceptance Testing of website for transition to a new platform. I would also analyze and provide solutions for a broken front-end code while Implementing “customer experiences” (promotional landing pages) using Radial and Branding Brands CMS platforms.

Columbus, Ohio Area

Manage daily product activity for 4 e-Commerce websites, and responsible for adding, updating, and editing new products in the ecommerce applications Miva Merchant and Mail Order Management (MOM). I assisted with editing various marketing designs in Photoshop, and helped build various web pages and design layouts using HTML, CSS, and MIVA Merchant programming language (and some interaction with PHP and JavaScript). I have compiled competitor reports and "shopping feeds" for marketing campaigns.

Columbus, Ohio Area

On a contract to contract basis, I would hook up, test and perform maintenance on hospitals' LVP pump systems. Also, I assisted with package handling by boxing and shipping defective pumps back to headquarters.

Columbus, Ohio Area

I managed / supervised employees and ran daily operations such as nightly cash drops, inventory, etc. I operated and maintained the projection booth by keeping the area clean, organized and handling reel to reel film.

Certification, It Service Management

Certified IT Service Management (ITSM) Implementer through ServiceNow.

Certification, Application Development

Certified Application Developer (CAD) through ServiceNow

Certification, Customer Service Management (Csm)

Certified Customer Service Management (CSM) Implementer through ServiceNow.

Certification, Servicenow Admin (Csa)

Certified ServiceNow Admin (CSA) through ServiceNow.

Associate'S Degree, Web Development

Completed an Associate's Degree in Website Development. Courses completed (thus far): HTML(5), Web Database Development, JavaScript.

Certification, Software Development

In addition to an Associate's Degree in Web Development, I completed a Certification in Software Development. Courses completed: HTML(5).

No Degree, Interactive Multimedia

Changed majors. Completed a few Intro and "entry" level design and coding classes. Also completed an Intro to Audio / Video Production.

No Degree, Computer Engineering

Completed mostly general education classes with a couple Intro to Programming classes.

Diploma, College Prep Courses

Completed College Prep curriculum course work.