Derek Williamson Email and Phone Number
Derek Williamson work email
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Derek Williamson personal email
I am an Operations/ Service Delivery and Customer Relationship Management professional with expertise developing and implementing strategies, systems and processes to meet complex customer requirements. I have extensive experience providing Director level account management across multiple sectors and I quickly understand what good looks like for a client and ensure that expectations are met. Committed to continuous improvement, I have a strong track record creating fit for purpose service design that balances commercial, operational and customer needs in evolving environments. I am adept at initiating and managing key business stakeholder relationships, troubleshooting issues and providing solutions that support customer retention in challenging situations. Proactive in approach, my expertise includes leading and developing high-performing teams to optimise business performance and deliver first class customer experience. Key skills include:SC and DV cleared. PRINCE2 & ITIL Certification/ Budget & Commercial Responsibility / Director Level Relationship Management / Transition & Integration Management / Low Cost, High Impact Teams / Engineering Team Management / Customer Service / Call Centre Management / Customer Relationships / Business Development / Sales / Pre-Sales / Bid Management / Service Design / Warehousing, Trunking & Associated Logistics / Performance Management / Project & Change Management / Communication / Negotiation / Influence / Turnaround Activities / Supply Chain
Rico Logistics
View- Website:
- ricogroup.co.uk
- Employees:
- 494
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Operations Director, Service Consultant, Account Director, Supply ChainRico Logistics Aug 2016 - Present
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Director Of Field Resourcing And Technology ServicesRico Logistics Aug 2006 - Jul 2016NationalRico provides comprehensive logistics, supply chain and niche technology services to support a wide range of organisations across UK, Ireland and Europe. I joined Rico on their acquisition of Burnham Logistics initially to integrate the businesses and retain customers and then to develop and grow Rico’s customer base and contracts. Managed and developed staff (to c. 250 engineers), operations, processes and service delivery covering technical engineering break fix, project services, repair, warehouse and national distribution centers, together with transportation of all engineering stock movements. Maintained highly effective stakeholder/customer relationships and led bid management, sales development and product and services innovation. Held full budgetary and commercial responsibility. As a member of the Board of Directors enabled the organisation to grow, developed and implemented corporate and customer strategies and invested in staff development.
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Operations DirectorBurnham Logistics Jul 1996 - Jul 2006Slough, United KingdomBurnham Logistics provided total logistical services and low end technical exchanges to the IT industry. I joined Burnham with operational responsibility for business development, engineering, warehousing, transportation, fleet, courier and in-night services and with full P&L responsibility. Managed key accounts and large scale operational teams through management direct reports.Introduced reporting (metrics) and Quality Management and Health & Safety processes to meet Customer expectations and drive the organisation towards a Corporate Structure. Led the transition of Burnham’s service infrastructure following acquisition by Ricochet resulting in the establishment of Rico Logistics.
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Senior Service Design ConsultantUnisys Aug 1994 - Jun 1996Milton Keyenes And Stonebridge Park (London)Joined Unisys to interface between Sales and Operations teams and ensure customer requirements were understood and could be delivered effectively. Also ensured that Operations were developing their services to deliver innovative solutions. Instrumental in winning major multi-vendor data centre maintenance outsource agreements to large banking and insurance companies. -
Divisional Service Delivery ManagerSiemens Aug 1993 - Aug 1994South EnglandI joined Siemens to manage 50 Engineers with associated control and deliverable services for break fix across the South of England. Increased call rate from 2.3 calls to 5 calls per day within three months and improved customer service across the region to exceptional levels of response and first time fix. Reduced staffing by 20% over the period and made significant financial savings. -
Southern Divisional ManagerGranada Computer Services Jul 1991 - Aug 1993HeathrowI was responsible for managing break fix contracts, budgets, commercials, sales and service delivery of both Data Centre and distributed engineering for all clients across the South of England. Clients included British Airways, Galileo, American Express and Bank of England. Budget £20m.
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Data Centre Manager - British AirwaysGranada Computer Services / Dpce Jul 1989 - Jul 1991HeathrowI was responsible for the management of all British Airways Data Centres. This included management of circa 50 engineers delivering break fix, preventative and maintenance services on a 24/7 basis and distributed desktop services across the Heathrow estate. Budget £5m.
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Engineer And Engineering Shift LeaderDpce Aug 1984 - Jul 1989HeathrowI joined DPCE as a Trainee Engineer for the maintenance of British Airways Data Centre equipment and was promoted to Engineering Shift Leader within three years. -
ElectricianBritish Steel Co Aug 1976 - Jul 1984Scunthorpe
Derek Williamson Skills
Frequently Asked Questions about Derek Williamson
What company does Derek Williamson work for?
Derek Williamson works for Rico Logistics
What is Derek Williamson's role at the current company?
Derek Williamson's current role is Service Delivery and Operations Director.
What is Derek Williamson's email address?
Derek Williamson's email address is d.****@****s.co.uk
What skills is Derek Williamson known for?
Derek Williamson has skills like Logistics Management, Warehousing, Logistics, It Service Management, Transportation, Operations Management, Supply Chain, Service Delivery, Account Management, Change Management, Transportation Management, Warehouse Management.
Who are Derek Williamson's colleagues?
Derek Williamson's colleagues are Azhar Elijah Mohammed, Steven Page, Mohammed Ali, Charles Malcolm, Martin Wilcox, Jonathan Coates, Pierluigi Locatelli.
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