Derek Wilson Email & Phone Number

Sydney, Nsw, Au

Sydney Cbd, New South Wales, Australia

I am responsible for overseeing multiple Westfield Sydney Malls, including the flagship mall in Australia and New Zealand. My main focus is to achieve positive commercial outcomes for both the Scentre Group and the retailers. This involves working with a diverse portfolio of national chains, franchisees, and small and medium-sized enterprises.As a representative of the 400 plus retailers, I collaborate closely with leasing, marketing, and center operations departments to ensure the best possible outcomes and maximize Net Operating Income. I also play a key role in identifying and mitigating risks by implementing appropriate strategies.I am highly skilled in analysing debt reports, handling complex collection issues, and managing higher risk retailers. This expertise allows me to negotiate and provide meaningful recommendations for commercial decisions to internal stakeholders.Additionally, I continuously strive to identify and implement effective strategies that drive commercial outcomes and foster valuable retail partnerships. This involves developing comprehensive strategies and tactics to manage retailer arrears and promotional allowances, aligning with the Leasing and Retail Solutions strategy to achieve the most commercially acceptable result.

Sydney, Australia

As the Regional Retail Operations Manager, I took on the responsibility of leading and developing store teams, while also instilling a culture of inclusivity and fostering the growth of talented individuals. My focus was on delivering a unified vision for a group of stores, implementing continuous improvement initiatives, and maintaining a high level of operational performance and customer service. To measure success and identify areas for improvement, I utilised key metrics and performance indicators. Furthermore, I collaborated effectively with cross-functional partners to identify growth opportunities and effectively managed financial budgets for my stores. Despite operating in a declining market, I achieved double-digit growth with sales exceeding $300 million annually.As we expanded our stores in Sydney, I managed a team of 20 senior managers who were responsible for overseeing more than 1600 employees. This expansion involved a strategic change plan encompassing the refurbishment of 10 stores in just 6 months, as well as the creation and delivery of 2 online hubs. Additionally, I oversaw the implementation of new stores, ensuring they aligned with our organisation's concept framework and contributed to the overall success of the company.

Sydney, New South Wales, Australia

Delivering Operational Excellence in $50-$100 Million Turnover Big Box Stores. Leading and developing large teams to deliver best in class CX experiences and NPS. Challenging Operational processes to deliver better Commercial and Customer Experience whilst also growing the P&L. Identifying, engaging and supporting leaders of the future to grow through coaching and mentoring.Successful end to end set up and opening of new concept Multi Level Store.Successfully Developing & Coaching Multiple New Leaders from Junior leadership roles to senior .Delivery of consistently High Team Employee engagement survey in every store I led.Delivering some of the highest EBIT, ROCA & KPIs in the Portfolio.Embedding a safety first culture and consistently exceeding safety metrics.

United Kingdom

Leading Department Stores and Food Stores in the UK, delivering the M&S brand whilst delivering a balanced scorecard and P&L whilst ensuring all operational standards and adherence to all food safety and liquor licensing legislation.Leading 4 Single Site M&S Simply Food Stores including refits and new store openings.Successfully implemented National Brands to the M&S business, a first in their 100yr history.Leading Multi Level Big Box department stores and delivering cost reduction in a declining complex business.

United Kingdom

Multi-sited role that was accountable for delivering non-food excellence and a change programme involving operational standards and merchandising in 22 Hypermarket Stores under the Extra for Tesco Extra Format.

United Kingdom

Multi-sited operational role. Operational Set Up of Online Shopping with full CX & P&L accountability for 25 Online sites throughout Scotland with double digit growth over 4 years. Leading and collaborating with 3 Retail Directors to deliver the Online Strategy to their Regions whilst delivering operational change and excellence. Operational Set Up of Online Shopping with full CX & P&L accountability for 25 Online sites throughout Scotland with double digit growth over 4 years. Leading and collaborating with 3 Retail Directors to deliver the Online Strategy to their Regions whilst delivering operational change and excellence.

United Kingdom

Budapest, Hungary

Developing and implementing New Store Opening Processes and leading the implementation of these and coaching local leadership teams in new build stores throughout Eastern Europe whilst also successfully opening New Hypermarket Stores at the scale of 1 every 16 weeks.