Derek Wolfenden Email & Phone Number

Revesby Heights, New South Wales, Australia

Beresfield

Sydney, New South Wales, Australia

Sydney, Australia

• Negotiate Dealer targets based on Market Share and previous year’s sales records• Maintain and increase sales as well as reaching the targets and goals set for each area• Collaborate and Implement strategic sales and marketing plans with Sales Manager’s and Marketing Managers• Review of dealership profitability and develop financial improvement plans • Identify potential business partners to team with Suzuki Australia – From initial contact through to Franchise Agreements and site development • Identify areas for improvement within dealerships and develop training plans to ensure high levels of customer satisfaction and target achievement

Identifying new trends and methods in the wider marketplace and then discussing with colleagues how they would benefit the company. Developing, managing, and implementing annual business plans. Implement training and development of staff strategies. Lead and motivate teams in a pressurised environment. Collating information and preparing reports on overall performance and compliance within the area. • Maintain and increase sales as well as reaching the targets and goals set for each area. • Establish, maintain, and expand customer base, along with service the needs of existing customers. • Increase business opportunities through various routes to market. • Set sales targets for individual reps and teams. Recruit and train sales staff. • Allocate areas to sales representatives while developing sales strategies and set targets. • Monitor team performances and motivate to reach targets. Collaborate with dealers and develop sales and marketing plans. • Guarantee stock and policy compliances are adhered to. Consistently ensure particularly high levels of customer satisfaction are always delivered, as well as a good return on investment. • Work with internal colleagues and develop comprehensive sales programs and marketing ideas education/professional development

Sydney, Australia

Executed all aspects of the order management cycle and accountable for routine order processing and serving as day-to-day customer interface. Worked in cross-functional teams and swiftly resolved problems and ensured compliance with laws and regulations. Delivered exceptional customer service, on-time delivery and timely communication of order status.•Managed project stock requirements and used stock and sales reports. •Oversaw management of production quota with factory and shift production volumes •Ensured correct blend of vehicles in order to achieve retail forecast, as well as worked closely with sales team, plan comprehensive retail campaigns based on stock and sales history. •Successfully improved production allocation process, measured key KPI’s within dealerships and allocated production where necessary. •Expertly managed product runout strategies that reduced stock ageing and tactical spend. •Developed and integrated internal reporting systems that allowed easier, and more accurate reporting. •Implementeda system interface that captured correct data for bonus programs

Sydney, Australia

Interpreted complex business documents which included customer purchase orders, contracts and agreements were in order, and accurately entered and managed orders according to requirements. Corresponded with customers in a highly formal and professional manner.Ensure compliance with international export regulations. Investigated, coordinated, and resolved order issues, and worked cross-functionally which resolved problems.•Coordinated projects and managed orders to on time delivery. Planned, developed, and implemented a dealer fairshare process that ensured a fair distribution of vehicles to thedealer network. •Oversaw management of national dealer network forwarded orders usingFair share ordering. •Worked closely with the factory which ensured all vehicles were produced and shipped in a timely manner. •Monitored all agreed KPI with Patrick Autocare. Implemented changes as and needed and guaranteed on time delivery of dealer vehicles as well as reduced processing costs. •Sustained reduction of Interstate transport moves by 18%. Increase efficiency of 3PL which reduced vehicle lead times by 21%. •Successfully increased dealer satisfaction with logistics process (1.1-point increase in satisfaction “Order to delivery time”, a1.3-point increase in “Satisfaction with theability to deliver on scheduled date” and exceeded industry average “Satisfaction with information on order status”). •Developed and implemented Fair share vehicle ordering program

Organised shipments, coordinated drivers, vehicles, loads and journeys.Operated IT systems, negotiated and agreed on contracts. Developed and confirming schedules, as well as planned for and resolved any technical difficulties. Prepared paperwork for regulatory bodies, liaised and managed staff. Implemented health and safety standards/ Accountable for the swift and timely delivery of all Volkswagen and Skoda PV to thedealer network.•Worked closely with Patrick Autocare (PAC) and ensured delivery of vehicles to thedealer network. •Successfully improved the business relationship between PAC and VGA. Issued daily wholesale report to all department general managers. •Handled all dealer requests for VGA stock, as well as approved requests and/or sourced better options. •Conducted analysis that recognised additional wholesale opportunities to the dealer network and actioned as and when necessary. •Guaranteed the correct blend of stock was available to the dealer network (Colours, Options, and Model year). •Comprehensively analysed current and pipeline stock which ensured correct vehicles at all times. Oversaw the management of VGA/dealer relationships

Sydney, Australia

Worked strategically to realise operational objectives.Continually performed root causeanalysis utilised numerical and verbal data. Attended review meetings with clients. Produced and maintained project plans, which met Honda's expectations as well as project management of onboarding programs. Communicated and influenced effectively which achieved desired outcomes. •Delivered activities and projects effectively against deadlines. Made appropriate decisions, used all available information and resources. •Set and controlled financial budgets of the Honda operational team. Managed, developed, appraised, and educated direct reports, utilised the company's performance management systems. •Ensured all aspects of team operational documentation and procedures were regularly updated and maintained. •Accountable for the performance, development, and the delivery of first class service. Oversaw the management of 2 office staff, and supervisory responsibility for 8 sales staff. •Collected information and collated profit reports on a daily basis for directors (12 departments). Developed, implemented, and managed new policies and procedures aimed at reduced costs, increased profit, and increased customer satisfaction. •Planned and set objectives for the department that were in line with the company’s goals and objectives