-Testing high end servers with different protocols and programs, quality control -Managed user roles, permissions, and access controls to ensure data security and compliance.-Inventory control management-Conducted end-to-end testing to ensure system functionality, data integrity, and adherence to business requirements.-Collaborated with the IT team to perform system upgrades, patches, and enhancements.

-Provide detailed investigation and analysis of incidents and variances to determine the entire scope of the problem and establish sound business case justification and understanding of the incident reported-Maintain our critical business systems: coordinate system upgrade activity, respond to issues and incidents and provide day-to-day administration of NetSuite -Build and Develop reports within Netsuite and/or OMS system to facilitate monthly financial reporting procedures… Show more -Provide detailed investigation and analysis of incidents and variances to determine the entire scope of the problem and establish sound business case justification and understanding of the incident reported-Maintain our critical business systems: coordinate system upgrade activity, respond to issues and incidents and provide day-to-day administration of NetSuite -Build and Develop reports within Netsuite and/or OMS system to facilitate monthly financial reporting procedures, reconciliations, and journal entries for estimates -Work cross-functionally with Accounting, Finance, Data analytics, and Technology/IT to determine next steps in troubleshooting, issue resolution and continuous learning -Manage and execute key monthly close processes. -Analyze and assist in daily reconciliation of revenue and cost reporting between systems.-Execute user acceptance testing for new automations and workflows.-Help develop, document, and deploy change management processes. -Assist with pulling audit requests and documenting monthly procedures Show less

-Respond to customer’s questions & comments via email and live chat with speed, empathy, and professionalism (Freshworks)-Responsible for researching orders, shipments, discounts/promotions, and problem solving customer inquiries to ensure customer retention and satisfaction-Coordinate with other departments to ensure resolution-Refund processing (Shopify & Netsuite)-Utilizing software, databases, and tools appropriately

-Customer Service, communicate with clients to try to establish the problem as well as explain their automotive problems and the repairs done on their vehicles-Examine various systems within cars to diagnose problems-Identify mechanical problems, often by using computerized diagnostic equipment-Perform routine automotive maintenance tasks, including oil changes, tire rotations, transmission flushes, air conditioner re-charges, front-end alignments, battery installations and… Show more -Customer Service, communicate with clients to try to establish the problem as well as explain their automotive problems and the repairs done on their vehicles-Examine various systems within cars to diagnose problems-Identify mechanical problems, often by using computerized diagnostic equipment-Perform routine automotive maintenance tasks, including oil changes, tire rotations, transmission flushes, air conditioner re-charges, front-end alignments, battery installations and headlight/tail light installationspitch optional and accurate repairs or preventative maintenance-Work individually and on a team with colleagues to diagnose and solve the issues-Maintain a working knowledge of current industry best practices in automotive repair-Maintain legible and accurate paperwork for both the customer and for our records Show less

-Move and park vehicles from service drive-Perform lot maintenance-Transport paperwork between technicians and service writers-Clean and maintain the work environment to ensure equipment longevity and workplace safety-Assists Service Advisers with check-ins of vehicles-Assists with shuttles as needed

-Assembles orders and prepares goods for shipment.-Records shipment data, including weight, charges and space availability.-Receives and unpacks materials and supplies.-Reports damages and discrepancies for accounting, reimbursement and record-keeping purposes.-Completes shipping and receiving reports.-Assist with customer deliveries