Derek Edward Carpenter Email & Phone Number

Beverley, E Riding Of Yorkshire, United Kingdom

Global Agile and DevOps transition work

Working under contract to a major global Digital Services organisation to investigate and understand current operational performance within a software delivery environment and to implement a get well strategy and plan to address delivery issuesTo drive the development of a corporate application rebuild in the cloud into early 2019 and to devise and implement a DevOps delivery culture that is both pervasive and self perpetuating going forward.

• Re-engineered application development and the team’s working practices, to improve software performance delivery, leading to a 20% increase in code productivity and a 25% improvement in Quality (reduced Defect rate.)• Moved the application from a system of record, to a system of engagement, increasing overall adoption by 30% and increased KPI/ROI to the IBM organization to the tune of $90m hard and soft operational benefits• Managed the development and integration of leading edge social technologies, Mobile on the go, Cognitive (WEX and WDS Rank and Retrieve tools), DevOps, Chat Bot assistants, Microservices and Cloud (Docker/Kubernetes).• Transformed the organization from Waterfall to highly productive Agile teams using methods such as Scrum, Kanban, Automation, Lean, and Design Thinking and collaborative tools like Selenum, Github Mural, Slack and Box.• Created a Programme Management Office to manage operational activities surrounding, budgeting, management reporting, publicity, contract management and project management systems

• Managed the creation of remote Project Management services resulting in 300 Global PM and PM support roles in 4 Global Delivery centers, (GDCs) involving cultural recognition training, retention strategies and mentor and PM professions guidance for all GDC personnel. The GR model was subsequently adopted by IBM USA • Produced capacity planning and skills measurement tools including a Work force dashboard – to measure the health of the workforce in Europe and documentation on data privacy related to individual nation states• Created the operational model for delegating work force standards and policies to 11 Resource Managers in Europe. This also included an Accelerated Capability Programme to fast track scarce skills, and a Pan Europe resource escalation process for geting resource in the right place at the right time to work on high profile contracts.• As the Executive lead on the technical Solutions Professions board improved the submission process and managed the evaluations and award procedures for over 200 professionals

• Devised the implementation strategy and the programme of work for the transition of 8 Key business lines across 4 countries in Europe including third party (British Telecom, AT&T, Telindus, RAAT, Origin -Atos, Feranti) and stakeholder management systems • Successfully managed the risk associated with late penalty laden deliverables for Notes servers, File and Print, desk top services, data and voice telecommunications and internet browsing. actively managing 3 Senior IBM PMs and over 6o technical staff to realise this outcome on schedule.• Was presented with an IBM UK and Ireland national excellence award for my management of this transition including a personal financial award from ICI• Designed and implemented a IS service delivery organisation, to support NT roll outs and SAP implementation including a project support office based on ITIL and consultancy services for Project definition and risk assessment workshops.

A board Director with overall accountability for Information Systems for a large NHS Acute services trust. Managed the day to day operations of the Directorate consisting of patient management, information services, IS developments and IT services, totalling 250 plus staff with an operating budget of £3-4 million. Including IMT training and Education services change management related to the introduction of new technologies and benefits realisation. • Project managed the procurement and implementation of a £16 million integrated Patient Management system for a Consortium of 4 NHS Trust on the North Bank of the Humber, including the development of the business benefits cases and the selection criteria for supplier selection including the commissioning of new office accommodation and equipment and medical case note storage and retrieval facilities and microfilming technology.• Chairman of a national Oracle User Group which involved the initial development of the organisation, the management of three regional groups, national conferences annually and the production of regular newsletters. Additionally, a contributory, on the original NHS Prince One working- group for the development of the first NHS project methodology • Created an IMT service from scratch, delivering training on a wide range of Microsoft products corporate management information tools and patient and clinical administration systems• Established a Project Support Office using structures methods (PRINCE II) and software support with process re-design capability.

Master Of Arts (M.A.), Health Information Management, 2.1

Activities and Societies: M.I.S Debating groupDeveloping strategy, Information systems and organisation to employ data and analytics.

Bachelor Of Arts (B.A.), Economics, 2.1 Honours

Activities and Societies: Golf and Sailing societiesAdvanced Economics, Quantitative methods ( Econometrics) Statistical Analysis.

H.N.C, Business Management, Distinction

Applied economics, Management accounting, costing and contract law