Derek Benson Email & Phone Number

Bridgewater, Virginia, United States

Bridgewater, Virginia

At Dynamic Aviation, we know how critical it is to deliver innovative aircraft solutions that meet the complexities and challenges of your mission. You can count on us for the precise aerial assets you need to meet your unique requirements. Our approximately 600 aviation-related professionals are dedicated to providing you with comprehensive solutions that are both creative and cost effective. With over 140 aircraft operating from 18 locations on three continents, we deliver the specially modified aircraft, experienced flight crews, and reliable maintenance services you need to ensure that your mission takes flight.

Charlottesville, Virginia Area

A managed services provider operating within Charlottesville and central Virginia area, providing ground-up technology solutions and support for small to medium sized businesses. Hired to work in a fast-paced environment supporting hundreds of clients in the form of real-time monitoring, break-fix response, regular maintenance, client education, and project work.o Member of a team providing 24/7 support and monitoring of client technology using internal solutions to meet not only SLA agreements but proactively respond to potential issues. Provided desktop, server, network, and infrastructure implementation and support.o Performed project work, including new server build, network deployments, and decommissions.o Performed regular monthly maintenance to maintain network/server/desktop security and stability.o Conducted research of technology and solutions to meet client business needs.o Worked on-call rotation to provide around-the- clock availability for clients and to respond to critical issues.

Bristow, Virginia

o Part of a team providing 24/7/365 support of Microsoft assets maintaining a >99.9% uptime to clients globally.o Performed break/fix tasks as needed (replacing HDDs, fans, memory, PSUs, cables, etc.)o Worked new deployments and decommissions (“rack and stack”) as projects demanded, including chassis assembly, racking of servers/blades/JBODs, and dropping/tracing/tearing down cables (CAT5/6, AOC/fiber, power), maintaining all project deadlineso Assisted with asset audits on a quarterly basiso Performed iLO (HP Integrated Lights Out) Management and configuration as required

Herndon, Va

o Assisted in the setup of migration software (Quest Migration Manager, Microsoft Exchange, Active Directory) based on migration needs and pre-migration discoveryo Tested migration setup/configuration for validity (port testing, end-to-end testing from user creation through client cutover experience) o Worked on migration evening/night to start, monitor, and complete scheduled cutover of mailboxes to the new hosted environment, providing both internal and customer-facing updates throughtout. This encompassed working any migration or mailbox-level issues that arose during the migration.o Worked with other teams, including customer support and operations teams, to address any customer-facing or migrations issues that arose during cutover or as a result of cutover, including mail client questions, addressing mailbox size limits, mobile device connectivity, Exchange availability, network outages, etc.)o Documented problems and solutions, walkthroughs/guides, and assisted in the training of employees on migration technology and procedures.

Manassas, Va

o Receiving customer calls regarding needs or problems faced within their work environments, logging those complaints into a ticketing system, and working/researching those issues to completion while keeping the customer informed of progresso Visiting customer work sites to address any on-site troubleshooting as needed and/or address any hardware needso Compile reports for customers, including network diagrammingo Assist in configuring new firewalls and servers for deployment to customer siteso Setting up new office spaces with cabling and patch panelso Troubleshooting Microsoft servers, Microsoft Exchange, and firewall related problems and escalating to vendors as needed