Derek Agcaoili Email & Phone Number

Diagnose and promptly resolve network issues, performing regular maintenance and optimizing performance.Built and maintained a home network lab and experimented with different network configurations and scenarios.Proficient in Python programming with strong scripting abilities for automation tasks.Experienced in utilizing Ansible for efficient configuration management and orchestration in diverse IT environments.Demonstrated expertise in leveraging Python and Ansible to optimize operational processes and contribute to streamlined, scalable solutions.

Riverside, California, United States

Engineered and implemented a robust network infrastructure, achieving a 20%improvement in overall system efficiency.Configured and maintained routers, switches, and firewalls to ensure uninterruptedconnectivity and minimize downtime.Diagnosed and swiftly resolved complex network issues, resulting in a 15% reductionin average resolution time.Implemented proactive measures, including advanced network monitoring tools, toidentify and address potential issues before impacting operations.Strengthened network security through the implementation of advanced firewall rules,coupled with regular security audits, achieving a 30% reduction in security incidents.Collaborated seamlessly with the cybersecurity team to establish and enforce robustsecurity policies and procedures.Conducted in-depth network analysis, identifying and eliminating bottlenecks, leadingto a notable enhancement in overall performance.Implemented Quality of Service (QoS) measures, ensuring optimal bandwidthallocation for critical applications.Developed comprehensive network documentation, including detailed topologydiagrams, facilitating efficient troubleshooting and future upgrades.Conducted engaging training sessions for IT support staff, significantly enhancingtheir skills in diagnosing and resolving network-related issues.Led the seamless migration of a legacy network to a modern, scalable architecture,resulting in improved reliability and a substantial reduction in maintenance costs.Successfully negotiated and managed relationships with third-party vendors,optimizing service agreements, and achieving a commendable 15% reduction in overallexpenses.Actively evaluated and recommended new technologies and solutions to enhancenetwork performance and fortify security measures.

Moreno Valley, California

Addressed network issues as a primary contact, showcasing rapid diagnosis andresolution skills for minimal downtime.Provided immediate end-user support, swiftly resolving connectivity and performanceissues.Collaborated with network engineering teams to configure and maintain criticaldevices, ensuring optimal performance and reliability.Conducted regular audits and updates, playing a key role in maintaining a stable andsecure network environment.Actively contributed insights to complex network setups, supporting seamless projectexecution.Developed and maintained detailed documentation, enhancing issue resolutionefficiency.Assisted in training IT support staff, focusing on network-related problem-solvingskills.Demonstrated strong awareness of network security principles, actively supportingimplementation and policy adherence.