Derek Jack Email & Phone Number

Remote, Us

London, England, Gb

Delivery of several Azure hosted software projects focused on digitising clinical trials. Maintenance of study data management platform. Delivered API allowing 3rd parties to access encrypted clinical trial data. Built portal for study partners to set up clinical trials and register participants. Built automation tool for deploying clinical trial infrastructure on Azure for new studies.Supporting stakeholders to ensure successful project delivery in highly regulated industry sectors. Budget and resource management.Set up a Platform Operations team to support and improve a complex digital health PaaS system hosted on Azure.

Glasgow, Lanarkshire, Gb

E2E delivery of multiple software projects for automating energy network management.Built Energy as a Service platform to allow providers to automate demand v response.Built platform for an innovation project to manage the effects of commercial EVs on the electricity distribution network.Management of strict budgets and rigid schedules.Working with Product Management to provide solutions in line with product roadmaps and company goals.Development of tailored managed services processes. Financial planning and project mobilisation.

San Jose, Ca, Us

Managed a portfolio of hybrid/cross-geo development projects delivering in-house software solutions at Adobe.Several new tools to reduce go to market of new product offerings from 6 weeks to 1 day involving co-ordination with multiple software development teams across Adobe.Built file syncing solution for Adobe Creative Cloud.Built extensibility platform for Adobe Creative Cloud products.Launched a web-based Marketplace to allow customers to find and purchase 3rd party applications that added functionality to Adobe Creative Cloud applications, with expected revenue in excess of $1m annually.Creation and maintenance of Risk Management tools (RAID).Release Management and Go Live planning.Delivered quarterly progress updates and key strategic roadmap to senior executives.Designed and rolled out standard practice for use of JIRA across development teams to reduce complexity and improve project estimates.

Abingdon, Oxon, Gb

Project managing office expansion, recruitment and training to accommodate new business and increase in workload.

Round Rock, Texas, Us

Project Managed CSAT improvement for Dell UK & US Offshore Commercial Support site.Implemented new process and best practice across Dell UK & US Offshore Support sites.Travelled to Bangalore on 5 occasions throughout FY09/10 as Dell CSAT Program Manager/Consultant.Produced and delivered Quarterly Performance Reviews to Director and VP level.

Round Rock, Texas, Us

Set up Enterprise Support Team for Dell UK (Glasgow Office), including interviewing, training, logistics and management.Operations manager for Dell Enterprise Support running daily performance call, agents’ training, absence management and weekly update to Director on department performance.Part of Dell’s Key Talent Program.

Managed redevelopment and refurbishment of computer operations office.Career development of computer operations team.Responsible for working with internal stakeholders and 3rd party contractors.

Managed performance and progression of a 15 support engineers.Handled complex customer escalations.

Armonk, New York, Ny, Us

Managed team of 20 support engineers.Managed transition of newly outsourced services.

Computer Software Engineering

Practitioner, Project Management

Service Management

Communication Studies