Derek Ali-Velez Email & Phone Number

Orlando, Fl, Us

Orlando, Florida, United States

• Maintain superior customer relationships by customer visits, excellent customer service, etc.• Constant recruitment in order to serve our customers effectively and efficiently• Assist in the training and development of team members• Create financial projections• Work closely with sales teams and dining to develop and retain new and existing accounts• Support company programs and goals• Address customer inquiries/complaints within 24 hours• Oversee the entire vending operation and team members• Review reports from supervisors and managers regarding profitability at accounts• Conduct monthly team member training and weekly team meetings• Participate in community and trade involvement to enhance business associations• Develop, in conjunction with the Branch Manager, in-house promotional activities• Develop succession plans

United States

• Supervise and coordinate valet operations at The Mall at Millenia, ensuring a smooth and professional customer experience. • Manage, train, and develop a team of valet attendants, fostering a culture of excellence and accountability. • Ensure timely and accurate vehicle retrieval while maintaining strict safety protocols and customer service standards. • Address customer inquiries, resolve service issues promptly, and ensure a high level of client satisfaction. • Monitor operational performance, including parking availability and service efficiency, to optimize revenue and service quality. • Coordinate closely with mall management and security to ensure the safety and satisfaction of both customers and staff. • Maintain detailed reports on valet operations, staffing, and customer feedback for continuous improvement.

Orlando, Florida, United States

• Provide exceptional customer service, ensuring clients have a seamless and enjoyable experience. • Proactively address client requests and concerns with efficiency and care, fostering positive relationships. • Maintain clear and consistent communication with clients to identify opportunities for operational improvements. • Supervise valet team interactions with clients, diplomatically resolving any concerns related to services or rates. • Recruit, mentor, and manage a high-performing team, ensuring continuous professional growth and development. • Assess and adjust staffing levels to meet operational needs, ensuring superior customer service and smooth daily operations. • Enforce proper parking, security, and cash handling procedures to ensure safety and accountability. • Maximize profitability through revenue generation strategies, budget management, and operational efficiency. • Oversee procurement and vendor services, ensuring the location’s needs are met promptly and effectively. • Manage essential accounting functions, including payroll, accounts payable, and petty cash management. • Ensure the facility meets high cleanliness and maintenance standards for an optimal customer experience. • Oversee and review all damage claims, ensuring timely and fair resolutions. • Implement and recommend safety initiatives to enhance operational safety and minimize risk. • Ensure full compliance with all OSHA regulations by implementing and adhering to company policies and procedures.

Orlando, Florida Area

• Located at one of Florida’s premier shopping destinations. • Deliver exceptional customer service to a distinguished clientele, including some of Orlando’s most influential and affluent residents. • Success in this role requires a dynamic personality, vigilance in identifying potential risks, strong analytical and problem-solving abilities, and exceptional multitasking skills in a fast-paced environment. • Selected by the company to contribute to the development team for a new mall delivery service, playing a key role in its launch and growth.

Pompano Beach, Fl

• Contributed to the rebranding efforts by designing a modern and refreshed company logo, enhancing brand identity. • Collaborated on the design of vinyl wraps for company vehicles, ensuring a cohesive and impactful visual presence. • Assisted in developing new business cards and optimizing online listings to increase the company’s visibility and reach within the market.

Sunrise, Fl

• Consistently greeted customers with a friendly welcome and provided personalized product recommendations to enhance their shopping experience. • Ensured the sales floor consistently met Polo’s high standards of presentation and organization. • Prepared merchandise in the stockroom, ensuring items were ready for seamless placement on the sales floor. • Managed daily inventory counts, ensuring accurate tracking of products at both opening and closing. • Assisted management in compiling end-of-month reports, helping forecast inventory needs for upcoming shipments. • Contributed to the seasonal floor-set team, transforming the store’s layout and visual displays to reflect the latest trends.