Derek Macias Email & Phone Number

Tokyo, Japan

• Delivered 40 minute lessons to 8-10 clients daily by adapting a wide range of materials to match customer needs and expectations.• Maintained a positive and professional relationship with customers aged 12-75 from a variety of occupations and backgrounds. • Engaged customers both individually and in group environments.• Helped develop students' verbal and written language abilities through practical application of the target language and student generated discussions.

Monterey, California

• Oversaw daily store operations and administrative duties such as: Point-of-Sale transactions, inventory control, employee scheduling, and managing expenses.• Exceeded sales expectations and performance goals through lead generation and excellent customer service.• Managed and trained a team of employees on store policies, procedures, and products.

Seaside, California

• Developed managerial skills to efficiently and effectively lead a team of employees.• Gained in-depth product knowledge to better offer solutions to customers.

Seaside, California

• Supported a diverse team of employees and customers in a fast paced environment.• Processed a variety of orders requiring high quality control and strict deadlines.• Adhered to State and Federal policies for the storing, handling, shipping, and disposing of various paint products and other hazardous materials.

Bachelor Of Arts - Ba, English

Emphasis in "Critical and Literary Theory" with a background in "Computer Science & Engineering"

Certification, It Help Desk

Classes to prepare for various industry-standard certification exams, including: • CompTIA Security+ • Cisco CCNA • Microsoft 70-410 &.