Derek A. Email & Phone Number

San Francisco, California, Us

Key responsibilities include:• Incident Response - Incident Commander and team lead, responsible for the development, testing, and continual improvement of the incident response plan and program, including design and facilitation of tabletop and blue team exercises.• Logging and detection engineering• Cloud infrastructure security• SIEM - administration and alert engineering• Security policy and procedure creation• Creating and reporting on appropriate KPIs and metrics to leadership• Mentoring and assisting other team members• Close collaboration with engineering teams • Participating in on-call rotation and escalations

San Francisco, California, Us

San Francisco, California, Us

Key responsibilities included:• End User Support• Documentation of Processes• Laptop imaging/provisioning• IAM Administration• Desktop and Server Administration• Mobile Device Management Administration• Cloud application management• Management of Network and firewall technologies; VLANs, VPNs, DNS, DHCP, WiFi, and integrating corporate networks with cloud operations• VoIP and cloud PBX Administration• Participated in an on-call rotation

Lincoln, Ri, Us

Assist customers with network infrastructure design and optimization with a focus on virtualization, disaster recovery, and cloud migrations. Primary technologies leveraged in this role included Microsoft Azure, Hyper-V, VMware vSphere, Citrix XenApp/XenDesktop, Turbonomic, and Zerto Virtual Replication.

Lincoln, Ri, Us

Responsible for Lighthouse's internal, cloud hosted and lab infrastructures. Provided IT Helpdesk support with the assistance of the Jr. Network Administrator.Key Contributions:• Implemented SysAid helpdesk ticketing system, which included metrics tracking, SLA’s, and categories according to ITIL standards• Redesigned Azure cloud network and sever topology to improve performance and reduce costs• Created a virtual environment and virtualized Lighthouse’s on-premise server infrastructure utilizing VMware vSphere 6, IBM X series servers, Cisco switches, and Microsoft StorSimple storage• Implemented Solarwinds NPM for network outage and performance alerts/monitoring• Decommissioned tape based backup system and implemented cloud backup solution utilizing Microsoft Azure• Created and implemented a hardware lifecycle policy for all network/server/laptop hardware• Created a complete set of security policies for compliance with several industry security standards, finalized the Lighthouse disaster recovery/business continuity policies and procedures• Redesigned Lincoln network and server topology to allow us to come into compliance with new security policies as well as provide more robust connectivity and availability utilizing open-source, Microsoft, Cisco and IBM partner provided technologies at little to no cost such as: VyOS and Cisco firewalls, Cisco switches, IBM Qradar, IBM Bigfix, Microsoft DirectAccess • Installed Cisco Meraki wireless access points for more robust and secure wireless access• Facilitated the integration of multiple company acquisitions by integrating systems with Lighthouse networks• Created documentation for various IT policies and procedures including on/off boarding, break/fix, network topology maps, and user guides• Day-to-day administration of Azure and Office365 cloud environments

Hopkinton, Massachusetts, Us

Member of a team of three IT Systems Engineers responsible for Psyche's internal systems and network infrastructure. Served as team lead for the group responsible for Psyche’s hosted/SaaS environment serving laboratories and hospitals in a 24/7 HIPAA compliant environment.Key Contributions:• Designed, planned, and executed a complete systems and network architecture overhaul project for the Psyche hosted/SaaS environment, with the goal of increasing SLA's from 99.6% to 99.99%, utilizing redundant hardware, systems, and connections. Technologies used include HP 3PAR fiber connected 7200 storage arrays, Cisco Layer 3 switches, VMware vSphere 5.5, NetApp FAS2040 filers, Windows Server 2012, SQL server 2012, Nagios.• Designed and planned network and systems overhaul for Psyche’s internal network. Technologies used include HP 3PAR fiber connected 7200 storage arrays, Cisco Layer 3 switches, VMware vSphere 5.5, NetApp FAS2040 filers, Microsoft Office 365, Windows Server 2012, SQL server 2012, Solarwinds Orion.• Implemented a hardware life-cycle policy for Psyche internal network, server, workstation, and laptop hardware.• Sonicwall firewall administration.• Monitoring and documentation for all systems and equipment.• SQL database administration including maintenance and backup/recovery.• VPN setups for new and existing customers and vendors to provide connectivity to hosted systems.• Customer support for Hosted/SaaS issues as well as turn-key sites.• Day-to-day support of internal and remote Psyche employee workstations, laptops, and cell phones.

Uxbridge, Ma, Us

Initially hired as desktop support technician. Promoted to Assistant Systems Administrator after quickly identifying weaknesses in network and systems configurations and offering solutions. Promoted to Systems and Network Administrator after a year of proven success as assistant, along with successful completion of several certifications and training programs. Key Contributions: • Systems administration including VMWare, Active Directory, Exchange, SharePoint, file shares, SQL, DNS, and DHCP.• Network operating center (NOC) administration, which includes HP blade servers and 3PAR disk arrays, NetApp disk arrays, APC power and cooling equipment, Checkpoint Firewall/IPS/VPN equipment, and Cisco routing/switching equipment.• LAN/WAN/SAN/VPN/WLAN administration; network monitoring utilizing SolarWinds Orion.• Successfully completed a server virtualization/consolidation project utilizing VMWare vSphere and HP 3PAR technology.• Remote site support, including satellite offices located throughout the US, Brazil, and Argentina. Responsible for maintaining connectivity to parent company located in Germany.

Uxbridge, Ma, Us

Uxbridge, Ma, Us

Us

Provided in-store computer repair support at the Geek Squad customer service desk.Key Contributions:• Facilitated software and hardware solutions for consumers in order to maximize ease of use and reliability of home computer systems.• Performed various upgrades and repairs on home PC's and laptops including virus/spyware removal, Operating System troubleshooting and hardware troubleshooting.• Received recognition for being the top producer in the department in terms of quantity and quality of repairs. Helped to dramatically reduce turnaround times for repairs from over 2 weeks to within 2 days in the Geek Squad that had the highest volume of computer repairs in the district.

Boston, Ma, Us