 Consultant for business development with focus on the identification and application of trends and utilization of key performance indicators Technical documentation creator for website requirements, web applications and other internet based initiatives Design presentations for technical and executive audiences as well as objective determined ad hoc reports

Manage a portfolio of 3000+ clients.

 Key team member in the development of various projects within the Business Solutions Delivery Centre  Participated in project and phase definition and analysis ensuring that business needs and requirements were captured effectively Assisted in test planning, test case definition, and production of technical documentation  Responsible for user and application feature acceptance testing phases, developing and monitoring/tracking resolution of defects Quality Assurance team liaison focusing on conducting code reviews and inspection to ensure corporate standards and compatibility

 Maintained and supported office desktops and in-house network, consisting of 20 active systems, including system efficiency and new solution recommendations Devised and implemented a routine back-up and system restore procedures for data servers, as well as assisted in the creation of a business continuity plan Active team member in enterprise software testing, rollouts, and upgrades

 Provided friendly in-house technical support for a variety of end consumer and business-to-business clients Assisted in the design and of the company’s corporate website presence Created and delivered easy to follow computer tutorial lessons

 Recommended and implemented modifications to proprietary tutoring programs and procedures geared to increasing performance measures and improving efficiency  Provided customer service for children and their parents, collecting and depositing tuition fees, managing and scheduling the tutors Tutored children ranging from pre-school to grade 12, both individually and in small groups, in both Mathematics and English

 Provided technical support for end-users within the head office (approx. 200 staff) Provided phone and hands-on technical support for approx. 50 retail stores located across Hong Kong.  Store to Store technical support for existing Point of Sale system Updating and maintaining the company’s (Intranet) and website

 Provided technical support (both hands-on and phone) for end-users, a user base of approx 1000 staff Testing new applications and writing technical documentation of procedures and instructions for both the LAN Support Team members, as well as end-users Upgrading both software and hardware including Siebel Help Desk software for end-users Assisted the System Administrator in the maintenance/installation of the company’s servers and network control (system backup and restore on DLT tape drives)