Derek Armesto Email & Phone Number

Dallas/Fort Worth Area

Answers incoming inquiries, responds to customer questions and solves problems according to standardizedprocedures while maintaining a courteous manner.- Asks probing questions and gathers information to determine source of problems and customer needs.- Maintain a secure customer care system and accesses account files.- Accurately captures all customer and issue related information in the proper database, so if the issue arises again itcan be easily fixed.- Leads customers through documented process of fixing their software, hardware, or network problems.Explainwhat caused it and how it was fixed in laments terms.- Uses product information, multiple client tools, client specific reference materials, scripting, advanced technicalknowledge, and customer service skills and problem solving skills to diagnose and solve customer problems.-If you cant truly help them, lead them to someone who can if you don't have the tools at your disposal.- Stays current with latest technology change

Grand Prairie Texas

Advise clients on transportation and payment methods. Determine method of shipment and prepare bills of lading, invoices, and other shipping documents. Estimate freight or postal rates and record shipment costs and weights. Enter shipping information into a computer by hand or by a hand-held scanner that reads bar codes ongoods. Retrieve stored items and trace lost shipments as necessary. Pack goods for shipping, using tools such as staplers, strapping machines, and hammers. Arrange insurance coverage for goods. Attach address labels, identification codes, and shipping instructions to containers. Contact vendors and/or claims adjustment departments in order to resolve problems with shipments, orcontact service depots to arrange for repairs.

Dallas/Fort Worth Area

 Place clean dishes, utensils, or cooking equipment in storage areas. Maintain kitchen work areas, equipment, or utensils in clean and orderly condition. Stock supplies, such as food or utensils, in serving stations, cupboards, refrigerators, or salad bars. Sweep or scrub floors. Clean garbage cans with water or steam. Sort and remove trash, placing it in designated pickup areas. Clean or prepare various foods for cooking or serving. Transfer supplies or equipment between storage and work areas, by hand or using hand trucks. Receive and store supplies. Prepare and package individual place settings.

Arlington Texas

 Provided an Excellent service to both staff members and customers who came into Six Flags. Responsible for keeping the store clean, and up-selling by putting new material near windows. Providing excellent customer service to both young and older people! Informing people on current sales, and upcoming sales . Working with a cash register on a daily basis, making sure everything in the till is accurate. Making it a unforgettable experience for new and returning customers.

Associate Of Arts And Sciences (Aas), Networking

Finishing up my degree by July 2015.

High School Diploma

Activities and Societies: Marching band (4)years