Derek Arnold Email & Phone Number

Fort Worth, TX, US

Texas, United States

• Acted as a key liaison among departments and teams to ensure project delivery and alignment with organizational goals.
• Led and directed cross-functional program meetings, involving stakeholders from various work streams to map out current and future state processes, define program scope, create complex project plans, execute.
• Managed the expectations of internal and external stakeholders, providing regular status updates and facilitating effective communication and collaboration.
• Prepared comprehensive meeting materials to drive productive discussions, collaborated with workstream leads to gather status reports, and integrated these into meeting documents.
• Accurately captured meeting notes to document critical discussions and decisions for future reference.
• Tracked Issues, Risks, Assumptions, Actions, and Decisions (IRAADs) to address project risks and ensure timely resolution.

San Antonio, Texas, United States

• Completed and coordinated project tasks, assisted in developing project plans, and supported resource planning and other activities as needed.
• Tracked and reported on project progress.
• Collaborated with the Procurement PMO team to deliver high-quality PMO support to the Procurement function.
• Conceptualized and designed process flows, developed program plans, and performed project tracking and performance reporting.
• Prepared and delivered presentation decks on business processes and portfolio management.
• Served as lead project manager for multiple process improvement projects using Agile and Scrum methodologies. Key Achievements:

San Antonio, Texas

• Key contributor to a team managing multiple projects for 8-10 clients concurrently
• Plan, schedule, and coordinate projects from concept to execution
• Liaise daily with IT and administrative departments to ensure smooth processes and effective implementation of new programs
• Report regularly to senior management and partners on project progress and status
• Interact with clients to answer questions, resolve issues, and define scope and requirements for new projects
• Train and mentor staff in project assistance, technical functions, and daily responsibilities

San Antonio, Texas Area

• Provided direct support to contract / project managers in various data-related project functions. Conducted data analysis on large data files to identify trends / patterns, performed large data queries in internal.
• Quickly rose to become senior member of client support group, leading to eventual promotion to Contract Manager role.
• Developed several new processes to help streamline daily functions, and created instructional materials on proper execution of processes.

Austin, Texas Area

• Provided outstanding customer service to customers of company that provides clients with vacation-rental services. Answered inbound calls and responded to email inquiries. Assisted customers with troubleshooting.
• Consistently maintained positive attitude and provided stellar customer service, including when working with disgruntled clients; received multiple positive comments on customer satisfaction surveys.
• Demonstrated consistent ability to perform multiple simultaneous functions and work on multiple customer cases concurrently.

San Marcos, Texas

San Marcos, TX

San Marcos, Texas