Derek Avello Email & Phone Number

Managing daily operations, cost control and expense analysis while cultivating and maintaining positive client relationships.Developing and building business focused on strategic partnerships and industry-leading sales and marketing concepts and techniques.Focusing on increased sales revenue YOY while increasing brand awareness and customer loyalty.Hiring, training and supervising employees and providing guidance and tools for sales and service success.Establishing streamlined processes and systems to maximize efficiency and productivity and maintain the highest level of client service.

Cultivated and defined product development opportunities for high profile client using focused and innovative strategies.Collaborated with company-wide management teams taking campaigns from concept to launch that directly respond to consumer insights and future trends.Applied sound project management concepts for the best placement in the marketplace while driving profitability and increasing brand awareness.

Simultaneously managed two large high volume departments Reservations/Call Center and Cruise Sales Consultants – including training, coaching and mentoring staff focused on providing the highest level of quality assurance while maintaining and exceeding sales goals and adhering to the high performance standards for each department.Developed and implemented new team combining Reservations, Call Center, Land, Pre/Post Hotel Options, Tour Packages and Transportation and setting new standards for guest experiences, increased revenue and employee satisfaction.Key member inaugural teams to successfully launch new builds, Odyssey and Sojourn.Negotiated high-level contracts with luxury hotels and tour operators.