• Provides technical advice, assistance and guidance to veterans and their beneficiaries through outreach, intake, and counseling services for all available benefits, services and programs for which they may be eligible. • Assists veterans in the claims development process to obtain evidence required to support a successful claim for veterans' benefits. Conduct claimant interviews to develop claims and assist claimants with submitting fully developed claims for benefits.• Reviews all decisions made by the United States Department of Veteran Affairs (USDVA) to ensure the veteran and/or beneficiary achieved maximum benefit attainment under current law.• Assists in the dissemination of information to County Directors of Veteran Affairs, veteran’s service organizations and non-profit veterans groups by mail, telephone, e-mail and by attending monthly/quarterly/yearly meetings.• Participates in the establishment of contacts with Pennsylvania's returning service members from operational theaters and active duty service through the world through various Outreach Programs.• Prepares correspondence to inquiries received from members of state legislature, members of congress, veteran organization officials, Department Headquarters or county, state and federal officials concerning their veteran constituents.• Trains and develops new employees on Department automated systems and practices.

• Directed the workflow and collection efforts of 10 Revenue Enforcement Collection Agents by assigning delinquent taxpayer cases in Sales, Employer Withholding, Corporate, Personal Income and Inheritance Taxes • Consistently had one of the highest performing offices in Pennsylvania on a weekly basis leading to having an office delinquent taxpayer case closing total that was higher than the state average 70% of the time• Oversaw a collection team that was responsible for collecting on delinquent accounts which totaled over $4,000,000 during a four month span.• Compiled weekly reports detailing the daily collection activity of 10 collection agents• Assisted employees in visiting delinquent taxpayers in an effort to further the collection activity on the account by using stricter enforcement techniques which included the suspending of sales licenses as well as writing up citations • Completed and updated the time sheet for 11 employees and ensured that all attendances and absences were logged and accurate prior to turning in the weekly time sheet to payroll • Ensured office was fully staffed at all times by completing a monthly calendar which included the assigning of an Officer on Duty as well as a Replacement Officer on Duty while taking into account scheduled days in the field and vacation days

• Directed and conducted human intelligence (HUMINT) collection operations and analysis that supported threat vulnerability assessments; assisted in developing a working relationship with an outside Special Forces team resulting in an Information and Source exchange program; managed 24 human intelligence sources• Produced over 200 investigations reports during a nine month period to detect, identify, assess, counter, exploit and neutralize threats to national security; obtained critical HUMINT information through source operations, liaison and key leader engagements • Directed and turned over Source pool, operations, and equipment totaling $340,000 during transition operations resulting in a smooth transition and 100% accountability of equipment to incoming replacement team• Selected over 5 peers to serve in a Management position to oversee 15 employees; ensured the organization needs were met and responsibilities were completed; resolved problems in a timely manner• Recognized by Company Commander as a catalyst in the successful use and implementation of Companies 15 HUMINT collectors during training• Conducted training of three Afghan counterparts on job related capabilities which expanded their job focus and operation resulting in a 350% increase in productivity• Maintained 100% accountability for a $20K budget; conducted regular audits on Operational Funds for assigned teams to ensure operational capability • Received the Army Commendation Medal from the Commanding Colonel of 2-2 ID for achievements in United States Forces Operation Enduring Freedom 12-13, where as a member of a 4 person, multi-national team, were responsible for the collection and reporting of intelligence relating to force security, national security and criminal activity in Maiwand District, Kandahar Province and surrounding areas

• Directed the shifts of three night shift employees • Reconciled the night shift bank prior to the start of the shift and ensured 100% accountability of cash and credit card sales after closing• Conducted inventory checks to ensure that night shift was stocked and operational for the duration of the shift • Ensured that regular client’s needs and concerns were properly addressed expediently when the owner was not present; maintained a positive working relationship with the clients in order to ensure a positive relationship was maintained• Received and processed orders for client’s delivery the following business day• Made deliveries to businesses as well as conducted spotting and recruitment of potential new clients

• Collected past due accounts beginning from one day in delinquency• Conducted skip tracing on accounts over 30 days past due by making phone calls to known associates, employers, and neighbors; conducted visits to all known areas of association in order to collect on past dues or locate and repossess vehicle• Prioritized workload based off of four generated delinquency lists ranging from one day past due to 60+ days past due• Assisted with the scouting and recruitment of new Dealerships into the Auto Loan program• Prepped and represented vehicles for sale at Auctions by ensuring that the Auction was complying with the agreed upon Lender-Auction contract so that a maximum bid would be attained