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Derek D. Email & Phone Number

Senior Product Manager and Customer Experience Manager of International - Asia Pacific at FamilySearch
Location: American Fork, Utah, United States 12 work roles 2 schools
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Role
Senior Product Manager and Customer Experience Manager of International - Asia Pacific
Location
American Fork, Utah, United States
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Derek D. is listed as Senior Product Manager and Customer Experience Manager of International - Asia Pacific at FamilySearch, a with 1805 employees, based in American Fork, Utah, United States. AeroLeads shows a matched LinkedIn profile for Derek D..

Derek D. previously worked as Regional Product Manager and Customer Experience Manager - Asia Pacific at Familysearch and VP of Products at Imagine Learning. Derek D. holds Mba, Marketing, International Management, Chinese from Brigham Young University.

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FamilySearch

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Profile bio

About Derek D.

My goal is to create solutions that solve customer problems and make them more productive.I’m an international global relationship manager, speaker, presenter and ethnographic researcher fluent in Cantonese and Mandarin. I have led large Contextual Inquiry research projects and Customer Journey Mapping projects. I enjoy embracing local culture and language to build a foundational understanding of existing customer pain points and quickly develop strategies to deliver solutions as a fierce customer advocate. I am a technical product manager able to communicate with both technical engineers and non-technical stakeholders. I have gained highly-transferable expertise in the both the Educational Software Industry and SaaS Industry and strive to understand diverse cultures and languages.I manage complex business scenarios with meticulous strategies based on my expertise in the following areas:Strategic & Tactical Program ManagementBusiness Development ManagementGlobal Team Relationship ManagementProduct Marketing ManagementFull Life Cycle Project ManagementCustomer Champion / AdvocateBusiness-driven Technology OrganizationsCustomer Research / Solutions SpecialistCustomer Journey Mapping SpecialistQuantitative / Qualitative Analysis Software As A Service (SaaS)Customer ManagementCross Cultural ConsultantPlease feel free to contact me at dobsondb@gmail.com with any thoughts, comments, or questions about my work - I’m always interested in making new professional acquaintances.

Listed skills include Leadership, Product Marketing, Marketing Management, Team Building, and 40 others.

Current workplace

Derek D.'s current company

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FamilySearch
Familysearch
Senior Product Manager and Customer Experience Manager of International - Asia Pacific
American Fork, UT, US
Employees
1805
AeroLeads page
12 roles · 39 years

Derek D. work experience

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Senior Product Manager And Customer Experience Manager Of International - Asia Pacific

American Fork, Ut, Us

Regional Product Manager And Customer Experience Manager - Asia Pacific

Current

Salt Lake City, Ut, Us

I provide executive-level leadership for special projects evaluating the feasibility of providing FamilySearch services on an international scale across APAC. I am responsible for the authentic and culturalized experiences of our patrons from over 47 Countries from India, South East Asia, the Philippines and the Pacific.I guided vendor selection, RFP requirements, concept development, qualitative andquantitative market research, prototype requirement development, prototype development, usability testing, and focus groups. I also lead research and development projects, oversee cross-functional project teams, and work across the globe to grow the product.✰ Increased the Genealogical engagement in APAC by over 225% in just two years.

May 2012 - Present

Vp Of Products

Scottsdale, Arizona, Us

I spearheaded product management, development, and oversight including Art, Audio, Video, Educational Design, and the Programming for the premier school curriculum to teach both English Literacy and English as a Second Language (ESL). I built and led the product roadmap and product plan of record for the development of Imagine Learning Spanish. I led product development teams, senior stakeholder reporting, and championed an innovative approach to development.✰ Increased revenue by 600% in three years after directing the launch of two major product releases.✰ Built the Imagine Learning innovative website site located at: http://www.imaginelearning.com/

May 2008 - May 2012

Senior Product Manager

Salt Lake City, Ut, Us

I held responsibility for developing FamilySearch Indexing, an internet-based program designed to support volunteers in the extraction of information from digital images. I led product teams in the full life-cycle development of the FamilySearch Indexing product, with over 100k users in the first year. I contributed to a global contextual inquiry research project launched to identify and analyze the challenges facing Genealogists and Family History Researchers.✰ Decreased the time to scan a microfilm by over 1K% after building a new microfilm-to-digitalconversion system.✰ Improved Microfilm scanning from over 15-minutes per roll, to less than 3-minutes per roll for over 2K images

Dec 2003 - May 2008

Senior Product Manager

Provo, Ut, Us

Was part of the Product Management team that launched Novell's most successful product launch - NetWare 6.0Managed all aspects of concept creation, content development, internal & external partnering for the development of Novell’s Deployment Guides, a marketing initiative and internet program to increase the awareness of Novell NetWare’s capabilities and creation of easy installation utilities that help auto configure NetWare for System Administrators. Worked closely with IBM, Compaq, Dell, and other important business partners. Initiated two of Novell’s most critical technology taskforces PRISM and WATERFALL

Sep 2000 - Jun 2003

Production Manager

Salt Lake City, Utah, Us

Returned to Waterford Institute to manage the Waterford Early Math and Science project Managed all aspects of production & development for over 120 employees

Jun 1999 - Sep 2000

Director Of Media Publishing

Bookcraft Publishing

Oversaw the idea creation, production, and marketing of over 45 new audio literature products in 18 months, including taking the Work and Glory Audio Series from concept development, to final release.

Dec 1997 - May 1999

Managing Director

Sports Media Exchange

Established SME as the sole foreign investor in the China Sports Broadcasting Network (CSBN) to establish a new sports television channel in the People's Republic of ChinaWorked with IMG, TWI, Chase Manhattan Bank and ESPN to provide sports programming in the P.R.C.

Jan 1998 - Jun 1998

Production Manager

Salt Lake City, Utah, Us

Managed all aspects of production of Waterford Institute's Early Reading Program for over 110 employeesSuccessfully negotiated Microsoft’s payment for out of contract work overage of over $500,000

Mar 1996 - Dec 1997

Business Analyst & Cross Cultural Consultant

Santa Clara, California, Us

Analyzed Intel’s marketing purchases by commodity and recommended cost saving techniques, and decreased production time for the Fall 1995 marketing initiativeAssisted Intel in organizing and hosting government officials from the People’s Republic of China to discuss Intel’s international business practices and manufacturing techniques

May 1995 - Dec 1995

Regional Sales Manager

Wordperfect Corporation

Recruited by WordPerfect to open Hong Kong and the People's Republic of ChinaPresented at numerous public seminars and trade shows throughout Asia ranging in size from 20 - 2,500Negotiated sales contracts with many large organizations such as Hongkong Bank, Swire Pacific, Jardine Matheson Holdings and San Miguel Corporation

Jun 1992 - Aug 1994

Qa Engineer

Wordperfect Corporation

Oversaw the production of media for all the UNIX platforms that WordPerfect Supported ... XENIX, SCO, SunSparc, Pyramid, ATT, NCR, and others

1988 - 1991 ~3 yrs
Team & coworkers

Colleagues at FamilySearch

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2 education records

Derek D. education

Mba, Marketing, International Management, Chinese

Brigham Young University

Ba, Asian Studies

Brigham Young University
FAQ

Frequently asked questions about Derek D.

Quick answers generated from the profile data available on this page.

What company does Derek D. work for?

Derek D. works for FamilySearch.

What is Derek D.'s role at FamilySearch?

Derek D. is listed as Senior Product Manager and Customer Experience Manager of International - Asia Pacific at FamilySearch.

Where is Derek D. based?

Derek D. is based in American Fork, Utah, United States while working with FamilySearch.

What companies has Derek D. worked for?

Derek D. has worked for Familysearch, Imagine Learning, Familysearch.Org, Novell, and Waterford Institute.

Who are Derek D.'s colleagues at FamilySearch?

Derek D.'s colleagues at FamilySearch include Ken Finch, Kathy Warburton, Adriana Shimono, Bob Smith, and Luis Alves Dos Reis.

How can I contact Derek D.?

You can use AeroLeads to view verified contact signals for Derek D. at FamilySearch, including work email, phone, and LinkedIn data when available.

What schools did Derek D. attend?

Derek D. holds Mba, Marketing, International Management, Chinese from Brigham Young University.

What skills is Derek D. known for?

Derek D. is listed with skills including Leadership, Product Marketing, Marketing Management, Team Building, Customer Relations, Agile, Public Speaking, and Sports.

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