Derek Blaine Email & Phone Number

• TeleService Agent for one of the nation’s largest automotive dealership groups.• Personalized customer service for white-glove customers of luxury brand vehicles - Mercedes-Benz, BMW, Audi & Lexus.• Responsible for maintaining 5 luxury brand dealerships, while assisting with others as needed.• In first year on the TeleService team, performance was so strong as to redefine the metrics for success and compensation for TeleService as a whole.• Promoted ahead of schedule due to performance at every stage of employment, including having the 2nd highest ever score among new hires, and leading a trainee team to victory in competition against veteran employees.

Houston, Texas Area

• Independent researcher.• Conducted market research for M&A in the medical field on behalf of manager and founder.

Houston, Texas Area

• Account Analyst, handling campaign designs, dealer edits, and content creation on digital-marketing campaigns for client automotive dealerships across the country.• Worked as liaison with in-house Production and Design teams, and three client-facing Marketing Analysts.

Houston, Texas Area

• First summer intern writer for OPIS (Oil Price Information Service), helping to develop their program during and after the merger with IHS-Markit.• Researched and wrote articles published through their own information distribution network.• Assisted senior editors working on in-depth articles for the petroleum industry.• Conducted interviews with persons of interest, including working with USCG liaisons.

• Worked as a producer for supplemental insurance targeted at small businesses.• Involved in direct sales with business owners to set up supplemental insurance programs for company employees. Assisted in education regarding health care reform questions from owners and employees.

• Was tasked with monitoring the cardiac health of patients by communicating directly with them via telephone and liaising with doctors.• Responsibilities involved interpreting data quickly and being able to communicate clearly and precisely in high-stakes medical situations.

Master Of Arts (Ma), Journalism

Activities and Societies: o Kappa Tau Alpha (KTA) National Honors Society o Graduate Student Association (GSA) Representative

Bachelor Of Arts (Ba), Bachelor Of Arts (Ba), History, Political Science