Derek Blanchette Email & Phone Number

Greater Boston Area

As a Service Delivery Manager I am responsible for ensuring the correct delivery of Customer Support and Professional Services, as specified in the Service Level Agreements (SLA) with our clients. I ensure customer satisfaction from PO receipt to deployment and daily operational account management. Responsibilities include: ► Manage complex projects requiring advanced service delivery methods ► Coordination of Enterprise contacts and Technical Account Managers ► Liaison between Sales Engineers and Professional Services Engineers ► Product Specialist for customer engagements. ► Manage delivery and efficiency of post sale account management. ► Supervise operational personnel and marketing collaboration. ► Successfully completed certification programs for software security products. ► Provide market intelligence for product development.

Greater Boston Area

As a Senior Relationship Manager I was primarily responsible for the acquisition of new relationships within our largest strategic clients. I played a key role in building relationships with our highest value clients and tasked with delivering an exceptional customer experience designed to retain and grow our top customers. Responsibilities include: ► Managed an eight million dollar revenue target. ► Consistently exceeded revenue target for five consecutive years.. ► Maximized revenue targets for strategic global 1000 accounts. ► Communicated expectations for our largest customers product and market enhancement.

Greater Boston Area

As a Customer Relations Manager I was responsible for Logistics and Service communications, and lead the process for resolving customer escalations. I created and developed processes for the US market, based on global business standards.

Greater Boston Area

Education record

Education record