Derek Brough Email & Phone Number

Irwin, Pa, Us

North Huntingdon, Pennsylvania, United States

Pittsburgh, Pa

●Serve as point of contact for customer service needs or issues regarding CLO Patron Services and/or Outside Sales● Oversee the Group Sales Coordinator and Patron Services associates in assist in identifying, targeting andpenetrating new business on a daily basis● Effectively build, move or change Tessitura orders and assist with data collection in the Tessitura database;reporting, analytics, list-building and CMS web setup● Assist in producing Marketing materials for subscription, group sales and partnership outreach including: salesletters, web pages, e-blasts and brochures

Pittsburgh, Pennsylvania

● Managed and orchestrate training, staffing and payroll for Ticket Office student workers, interns and event workers● Assisted in the planning and execution for Pitt Athletics, ACC, NCAA Regional and National Championships andspecialty events● Ran game day operations and ticketing for all patrons attending events within the University of Pittsburgh andAcrisure Stadium (formally Heinz Field)● Engaged and retain account holders, staff and clients via telephone, email and web chat● Facilitated consumer purchases including season, mini package, group and single tickets as well as correspondingmemberships for account holders and Pitt Panther Club members● Coordinated all aspects of premium seating and sponsorship for Football, Men’s and Women’s Basketball.● Utilized Paciolan ticketing, Salesforce and eVenue computer programs to create events for both online and eventday sales● Ran social media accounts and marketing automation campaigns through Adobe FanOne Marketing Software

Irwin, Pennsylvania, United States

Univerity Of Pittsburgh

Pittsburgh, Pa

• Assist the Steelers Marketing Department with the logistics, fan engagement and partnership activation initiatives during all home games• Assist Pittsburgh Steelers with all game day activation including the Steelers Nation Unite Program• Oversee the Steelers Experience Interactive areas and ensure proper execution• Engage with adults and children ensuring the highest satisfaction during their visit

• Assists the Director and members of Pitt Athletics staff to create scripts, graphics, maintain equipment and organize schedule.• Serve as event support staff and tour guide for University of Pittsburgh’s Men’s and Women’s Basketball teams

Greater Pittsburgh Area

• Assistant with on the field activation at home football games• Communicate with NCAA and ACC replay officials in the Press Box to review the play in question

Point Park University

• Pilot engaging conversations and informative sessions regarding Point Park University• Orchestrate Point Park University’s Pioneer Experience new student orientation program• Acclimate new students and their families to Point Park University through campus tours and department session

Pittsburgh, Pa

• Organized and maintained digital databases, filing rooms and meetings• Built mailings and prepared materials sent to students about graduate programs• Delivered information about museum equipment and artifacts pointing out features of interest and answering questions

Pittsburgh, Pa

• Orchestrated market research and marketing plans includes advertising, promotions and community relations• Oversaw inner workings and legalities of a DI program in the ACC and the NCAA • Developed and maintained databases for the Junior Panthers Kids Club membership• Coordinated on-field operations for fans and student athletes

Pittsburgh, Pa

• Represented admissions office at campus events and fielded questions from prospective students regarding processes, experiences and requirements• Greeted visitors and provided detailed information about specific exhibits artifacts historical information and functions• Prepared, tracked and responded to mass mailings and application documentation to students and prospective students

Lake Buena Vista, Fl

• Participated in a multi-dimensional team that served 1600 guests per day• Partnered with multiple departments to ensure quality, safely, show and efficiency• Engaged guests to ensure a worthwhile experience through excellent guest service and safety

Bachelor Of Science (Bs), Sports, Arts And Entertainment Management Program, 3.6

Activities and Societies: United Student Government, Sports Arts and Entertainment Management Club, Honors Student Organization, WPPJ.

Master Of Business Administration - Mba, Business, Management, Marketing, And Related Support Services

High School Diploma

Activities and Societies: National Honor Society, Show Choir (president), Theatre Club, Select Choir, Chorus, Student Council, Ski Club &.