Derek Burger Email and Phone Number
Accomplished business operations and finance professional with over 15 years of experience leading high-performing teams in the financial services sector. Proven skills in developing processes and automated systems that have a significant impact on reducing defects, improving efficiency, and reducing cost. Skilled in Business Relationship Management, Analytical Skills, Risk Management, Customer Service, and Banking. Strong finance professional with a Bachelor of Arts (BA) focused in Marketing from Michigan State University - The Eli Broad Graduate School of Management.Accomplished business operations professional with over 15 years of experience leading high-performing teams in the financial services sector. Proven skills in developing processes and automated systems that have a significant impact on improving efficiency and the customer experience. • Business Process Design• Leading Teams (10 - 100)• Partnerships & Strategy • IT System / Product SME • BPA System Implementation• Sales Operations • Business Operations Leader • Vendor Management• Certified SCRUM Product Owner
Epm
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Product ManagerEpm May 2024 - PresentAtlanta, Ga, Us
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UnderwriterMichigan State Housing Development Authority Feb 2024 - May 2024Lansing, Michigan, Us -
Senior Director- Underwriting ManagerHomepoint Sep 2022 - Jun 2023Ann Arbor, Michigan, Us• Led a team of 3 Underwriting Mangers and 45 Underwriters both in office and remotely• Managed a pipeline of over 100 loans/day to ensure Service Level Agreements (SLA) were met• Implemented workflow and process changes that resulted in a reduced monthly pre-fund defects from 7% to 2%• Facilitated daily contact with various levels of management, sales professionals and internal and external customers• Responded to 10-15 monthly audit findings from HUD, investors and Quality Control by completing a root cause analysis resulting in reduced Post Close defects by 2-3% month over month• Collaborated in strategic planning with Senior Management to increase loan production from 2 to 3 loans per underwriter per day -
Senior Director- Business Process AutomationHomepoint Sep 2020 - Sep 2022Ann Arbor, Michigan, Us• Served as Product Owner in Agile project team that implemented workflow automation for over 350 daily internal users that reduced loan review time by 10-25% per file• Developed the product vision and managed the product road map containing 4 separate products to be developed or enhanced over a 12-month time frame• Created and Implemented 75+ business validation rules by refining and advancing business requirements that reduced material loan defects• Managed and prioritized a product backlog of over 75 change request and enhancement request• Collaborated daily/weekly with business stakeholders and IT operations team as the primary liaison• Conducted User Acceptance Testing for each implemented product and business rule• Determined KPI’s to evaluate the impact of the delivered product
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Senior Director- Underwriting ManagerHomepoint Aug 2018 - Sep 2020Ann Arbor, Michigan, Us• Led a team of 3 Underwriting Mangers and 45 Underwriters both in office and remotely• Managed a pipeline of over 100 loans/day to ensure Service Level Agreements (SLA) were met• Implemented workflow and process changes that resulted in a reduced monthly pre-fund defects from 7% to 2%• Facilitated daily contact with various levels of management, sales professionals and internal and external customers• Responded to 10-15 monthly audit findings from HUD, investors and Quality Control by completing a root cause analysis resulting in reduced Post Close defects by 2-3% month over month• Collaborated in strategic planning with Senior Management to increase loan production from 2 to 3 loans per underwriter per day
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Vp Senior Underwriting ManagerMb Financial Bank Feb 2017 - Aug 2018Chicago, Il, Us• Responsible for all Conforming, Jumbo, FHA and VA Underwriting teams• Lead a team of 6 Underwriting Managers and 120 Underwriters across 4 Operation sites• Executed strategy that significantly reduces turn times for initial underwrites during peak volume from over 5 days to 2 days or less• Chaired the update and creation of 40 + department procedures and policy documents• Developed and rolled out policies to increase production and greatly improved the customer experience• Successfully partnered with Credit Risk and Compliance to produce quality and salable mortgages• Built quality working relationships with Sales and Operation Production Managers and collaborated on ideas for continuous improvement• Implemented a training program for Junior Underwriters to gain valuable experience that increased employee loyalty and reduced staff turnover -
Vp Mortgage UnderwritingMb Financial Bank Apr 2011 - Feb 2017Chicago, Il, Us• Managed a group of 16 Conforming and Jumbo Loan Underwriters and assisted other Underwriters and Junior Underwriters with loan scenarios and other loan level exception request• Generated and reviewed daily production reports for my team and Underwriting group• Provided my team with daily production goals and advised the team on loans to review• Collaborated with Sales Group and customers on loan scenarios and loan level issues to provide insight and build strong business relationships• Performed annual performance reviews for 16 direct reports and provided constructive feedbacks to improve efficiency and production
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Mortgage Underwriter IiMb Financial Bank Jun 2010 - Apr 2011Chicago, Il, Us• Performed income, credit, asset, and property analysis on 12+ Conforming Loan files/day• Managed a pipeline of over 100 loans to complete files in a timely and efficient manner• Analyzed loan files to determine alternate solutions on loan scenarios outside of guidelines
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Sr. AnalystCitimortgage May 2007 - Jun 2010New York, New York, Us• Managed UAT for complex system integration projects and products• Developed accurate requirements for project and system enhancements• Facilitated communication between IT and business operations• Designed test plans and determined number of resources needed • Developed training materials by collaborating with the training department and acted as a SME for projects• Performed income, credit, asset, and property analysis on 10+ Conforming Loan files/day• Communicated loan decisions using written and verbal skills in a way to maintain and build positive relationships with our customer• Maintained an above average Quality Control score of 98% or above on a monthly basis -
Customer Service Team LeadAbn Amro Mortgage Group May 2004 - Oct 2007Amsterdam, Nl
Derek Burger Education Details
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Michigan State University - Eli Broad College Of BusinessMarketing
Frequently Asked Questions about Derek Burger
What company does Derek Burger work for?
Derek Burger works for Epm
What is Derek Burger's role at the current company?
Derek Burger's current role is Proven Leader | Product Manager | Product Owner | Project Manager | Operations Manager | Mortgage Professional | Sales Operations.
What schools did Derek Burger attend?
Derek Burger attended Michigan State University - Eli Broad College Of Business.
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