Derek Burns's Location
Racine, Wisconsin, United States, United States
Derek Burns's Contact Details
Derek Burns work email
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Derek Burns personal email
n/a
About Derek Burns
Derek Burns is a Senior Product Owner at Direct Supply. He possess expertise in business analysis, process improvement, analysis, banking, access and 27 more skills. Colleagues describe him as "Derek is quick to learn new systems and has the rare quality of being a "techie" who can speak with clients. Derek is, and will continue to be, a great asset in both the technical and client relations field."
Derek Burns's Current Company Details
Derek Burns Work Experience Details
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Senior Product OwnerDirect SupplyMilwaukee, Wi, Us
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Senior Information Technology Business Analyst/Product OwnerDirect Supply Jun 2021 - PresentMilwaukee, Wisconsin, Us▪ Lead the Requirements Lifecycle to support Direct Supply’s eCommerce, AI, and Legacy Application modernization initiatives. ▪ Provide Product Ownership, Agile Coaching and Business Analysis to Direct Supply’s first offshore IT partnership. ▪ Provide Change Leadership/Management Consulting to support our project initiatives and impacted team members. ▪ Provide training and support to Engineering Teams and Product Owners to support adopting and further integrating the Agile/Scrum Framework at Direct Supply. ▪ Partner with Stakeholders, Project Managers, and Engineers to evaluate and assess potential software platform/application solutions.
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Senior Information Technology Business AnalystSc Johnson May 2019 - Jun 2021Racine, Wi, Us▪ Created Business Requirement Documents (BRD’s) to support reporting and analytic initiatives within BPT’s Global Information Management (GIM) division. ▪ Created/Executed Detailed Test Plans (DTP's) to validate delivered functionality. ▪ Created a Business Analyst Framework within the GIM division.▪ Introduced the concept of Value Streams in support of an Agile transformation. ▪ Guided/Supported the implementation and ongoing expansion/enhancements of Riversand’s Product Information Management (PIM) Software as a Service (SaaS). -
Senior Information Technology Business Analyst/Project ManagerLemans Corporation Jul 2017 - May 2019Janesville, Wi, Us▪ Created a custom Project Initiation Framework that is utilized by the Executive Management Team and the Project Management Office.▪ Established a productivity baseline to facilitate Sprint planning, burn-down metrics, and velocity within a tiered development shop. ▪ Introduced a resource allocation model to support project forecasting and balancing of competing priorities. ▪ Leveraged Jira, User Stories, User Acceptance Testing, and Wireframes via Scrum methodology to manage projects from concept creation to project implementation. ▪ Supported and collaborated with the Global Digital Services team to build and enhance their proprietary PIM. -
It Business Analyst LlQuartz Health Solutions Jul 2016 - Jun 2017Fitchburg, Wisconsin, Us▪ Supported the Tapestry module of Epic’s Electronic Health Record (EHR) SaaS system.▪ Coordinated end-user training for new systems and reporting enhancements. ▪ Created Functional Design Documents (FDD's) to support requested system enhancements.▪ Created and executed DTP's to validate system coding.▪ Created, tested, and troubleshot ANSI 834 enrollment files. -
It Business Analyst LlHewlett Packard Enterprise Feb 2013 - Jul 2016Houston, Texas, Us▪ Collaborated with the HPE Development Team and Subject Matter Experts (SME's) from the Department of State Health Services (DSHS), Texas to implement a new SaaS Immunization Information System (IIS). ▪ Supported and maintained the IIS for DSHS and for the Oregon Health Authority (OHA) SaaS.▪ Leveraged FDD’S, DTP’s, and Wireframes to deliver software solutions. ▪ Queried Oracle and Sybase databases to analyze data records and retrieve information. ▪ Contributed to Request for Proposal (RFP) requests from various state health departments. -
Business Analyst Associate - M&I Deposit ServicesBmo Harris Bank Mar 2010 - Nov 2012Chicago, Illinois, Us▪ Led the department in learning Microsoft Access from scratch and built a database that automated the integrity review process for 1.5 million accounts and released the first version of the software six months ahead of the project deadline.▪ Successfully influenced and negotiated a policy change by working directly with over 12 different department managers. ▪ Assisted with product mapping and coding changes when we had new, changed or discontinued products that needed to be updated. ▪ Identified an internal task that we were able to automate using Microsoft Excel, which saved the department 13 Full Time Employee (FTE) hours each month.▪ Managed product enhancements for the consumer online banking platform. ▪ Accurately completed the daily edit process to ensure changes to the Integrated Banking System (IBS) mainframe were authorized and completed correctly.▪ Partnered with business units throughout the organization to understand their businessneeds and business processes, leveraging technology and non-technology solutions toimprove organization efficiency and effectiveness. -
Bank Control Associate - M&I Deposit ServicesBmo Harris Bank Jul 2008 - Mar 2010Chicago, Illinois, Us▪ Worked with a project group of 15 - 20 people relating to branch openings, relocations and closings to coordinate any required changes. ▪ Accurately completed the monthly integrity review process that ensured the deposit system and accounts were coded correctly. ▪ Worked directly with branch management and senior executives to resolve issues with customer’s accounts. ▪ Interpreted, accurately keyed and verified system parameter changes as requested for all supported applications.▪ Assisted the Balancing and Special Services (Garnishment and Levies) departments as requested by management. ▪ Partnered with business units throughout the organization to understand their business needs and business processes, leveraging technology and non-technology solutions to improve organization efficiency and effectiveness.
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On-Line Banking Technician 2 - M&I Direct: Virtual Contact CenterBmo Harris Bank Apr 2006 - Jul 2008Chicago, Illinois, Us▪ Led a team of five through the merger and acquisition process during the largest acquisition that occurred during my tenure. ▪ Successfully completed multiple merger and acquisition validations. ▪ Trained and managed 10 co-workers in understanding and troubleshooting our products that led to significant improvements in their productivity. ▪ Coordinated system verification and customer training for products that handled customer's payroll processing, Automated Clearing House (ACH) payments and wire transfer needs.▪ Worked directly with the largest client of our institution to correct an issue that threatened the loss of the account.▪ Acted as the team lead after 5:00 PM while working second shift.
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Online Banking Technician 1 - M&I Direct: Virtual Contact CenterBmo Harris Bank May 2005 - Apr 2006Chicago, Illinois, Us▪ Trained five employees on product and system enhancements.▪ Instrumental in verifying the successful integration of personal acquisition customers.▪ Handled escalated customer concerns for personal accounts.▪ Assisted personal customers via email and phone with password resets, browser compatibility and system functionality.
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Personal Banker - M&I Direct: Virtual Contact CenterBmo Harris Bank Dec 2003 - May 2005Chicago, Illinois, Us▪ Worked efficiently in a fast paced multitasking environment.▪ Analyzed customer relationships to suggest products and services that would enhance the customers portfolio.▪ Listened effectively to customer inquiries and determined the appropriate action required.
Derek Burns Skills
Business Analysis
Process Improvement
Analysis
Banking
Access
Team Leadership
Business Requirements
Teamwork
Retail Banking
Internet Banking
Customer Service
Customer Experience
Call Centers
Testing
Deposits
User Acceptance Testing
Requirements Gathering
Microsoft Office
Visio
Waterfall
Troubleshooting
Microsoft Excel
Leadership
Training
Sql
Business Process Improvement
System Administration
Business Process
Employee Training
Training And Development
Analytical Skills
Requirements Analysis
Derek Burns Education Details
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University Of Wisconsin-PlattevilleOrganizational Change Leadership -
University Of Wisconsin-PlattevilleProject Management
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Cardinal Stritch UniversityManagement | Strategic Management Of Information Systems
Frequently Asked Questions about Derek Burns
What company does Derek Burns work for?
Derek Burns works for Direct Supply
What is Derek Burns's role at the current company?
Derek Burns's current role is Senior Product Owner.
What is Derek Burns's email address?
Derek Burns's email address is de****@****cal.com
What schools did Derek Burns attend?
Derek Burns attended University Of Wisconsin-Platteville, University Of Wisconsin-Platteville, Cardinal Stritch University.
What are some of Derek Burns's interests?
Derek Burns has interest in Business Strategy, Business Management, New Technology, Professional Networking, Entrepreneur, Education, Continued Education.
What skills is Derek Burns known for?
Derek Burns has skills like Business Analysis, Process Improvement, Analysis, Banking, Access, Team Leadership, Business Requirements, Teamwork, Retail Banking, Internet Banking, Customer Service, Customer Experience.
Who are Derek Burns's colleagues?
Derek Burns's colleagues are Antony K.v, Joshua Treffert, Paulette Szmurlo, Tony Roberts, Metzie Acas, Chelsey (Foster) Loderhose, Eden Basso.
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