Derek Burns Email & Phone Number

Milwaukee, Wi, Us

Milwaukee, Wisconsin, Us

▪ Lead the Requirements Lifecycle to support Direct Supply’s eCommerce, AI, and Legacy Application modernization initiatives. ▪ Provide Product Ownership, Agile Coaching and Business Analysis to Direct Supply’s first offshore IT partnership. ▪ Provide Change Leadership/Management Consulting to support our project initiatives and impacted team members. ▪ Provide training and support to Engineering Teams and Product Owners to support adopting and further integrating the Agile/Scrum Framework at Direct Supply. ▪ Partner with Stakeholders, Project Managers, and Engineers to evaluate and assess potential software platform/application solutions.

Racine, Wi, Us

▪ Created Business Requirement Documents (BRD’s) to support reporting and analytic initiatives within BPT’s Global Information Management (GIM) division. ▪ Created/Executed Detailed Test Plans (DTP's) to validate delivered functionality. ▪ Created a Business Analyst Framework within the GIM division.▪ Introduced the concept of Value Streams in support of an Agile transformation. ▪ Guided/Supported the implementation and ongoing expansion/enhancements of Riversand’s Product Information Management (PIM) Software as a Service (SaaS).

Janesville, Wi, Us

▪ Created a custom Project Initiation Framework that is utilized by the Executive Management Team and the Project Management Office.▪ Established a productivity baseline to facilitate Sprint planning, burn-down metrics, and velocity within a tiered development shop. ▪ Introduced a resource allocation model to support project forecasting and balancing of competing priorities. ▪ Leveraged Jira, User Stories, User Acceptance Testing, and Wireframes via Scrum methodology to manage projects from concept creation to project implementation. ▪ Supported and collaborated with the Global Digital Services team to build and enhance their proprietary PIM.

Fitchburg, Wisconsin, Us

▪ Supported the Tapestry module of Epic’s Electronic Health Record (EHR) SaaS system.▪ Coordinated end-user training for new systems and reporting enhancements. ▪ Created Functional Design Documents (FDD's) to support requested system enhancements.▪ Created and executed DTP's to validate system coding.▪ Created, tested, and troubleshot ANSI 834 enrollment files.

Houston, Texas, Us

▪ Collaborated with the HPE Development Team and Subject Matter Experts (SME's) from the Department of State Health Services (DSHS), Texas to implement a new SaaS Immunization Information System (IIS). ▪ Supported and maintained the IIS for DSHS and for the Oregon Health Authority (OHA) SaaS.▪ Leveraged FDD’S, DTP’s, and Wireframes to deliver software solutions. ▪ Queried Oracle and Sybase databases to analyze data records and retrieve information. ▪ Contributed to Request for Proposal (RFP) requests from various state health departments.

Chicago, Illinois, Us

▪ Led the department in learning Microsoft Access from scratch and built a database that automated the integrity review process for 1.5 million accounts and released the first version of the software six months ahead of the project deadline.▪ Successfully influenced and negotiated a policy change by working directly with over 12 different department managers. ▪ Assisted with product mapping and coding changes when we had new, changed or discontinued products that needed to be updated. ▪ Identified an internal task that we were able to automate using Microsoft Excel, which saved the department 13 Full Time Employee (FTE) hours each month.▪ Managed product enhancements for the consumer online banking platform. ▪ Accurately completed the daily edit process to ensure changes to the Integrated Banking System (IBS) mainframe were authorized and completed correctly.▪ Partnered with business units throughout the organization to understand their businessneeds and business processes, leveraging technology and non-technology solutions toimprove organization efficiency and effectiveness.

Chicago, Illinois, Us

▪ Worked with a project group of 15 - 20 people relating to branch openings, relocations and closings to coordinate any required changes. ▪ Accurately completed the monthly integrity review process that ensured the deposit system and accounts were coded correctly. ▪ Worked directly with branch management and senior executives to resolve issues with customer’s accounts. ▪ Interpreted, accurately keyed and verified system parameter changes as requested for all supported applications.▪ Assisted the Balancing and Special Services (Garnishment and Levies) departments as requested by management. ▪ Partnered with business units throughout the organization to understand their business needs and business processes, leveraging technology and non-technology solutions to improve organization efficiency and effectiveness.

Chicago, Illinois, Us

▪ Led a team of five through the merger and acquisition process during the largest acquisition that occurred during my tenure. ▪ Successfully completed multiple merger and acquisition validations. ▪ Trained and managed 10 co-workers in understanding and troubleshooting our products that led to significant improvements in their productivity. ▪ Coordinated system verification and customer training for products that handled customer's payroll processing, Automated Clearing House (ACH) payments and wire transfer needs.▪ Worked directly with the largest client of our institution to correct an issue that threatened the loss of the account.▪ Acted as the team lead after 5:00 PM while working second shift.

Chicago, Illinois, Us

▪ Trained five employees on product and system enhancements.▪ Instrumental in verifying the successful integration of personal acquisition customers.▪ Handled escalated customer concerns for personal accounts.▪ Assisted personal customers via email and phone with password resets, browser compatibility and system functionality.

Chicago, Illinois, Us

▪ Worked efficiently in a fast paced multitasking environment.▪ Analyzed customer relationships to suggest products and services that would enhance the customers portfolio.▪ Listened effectively to customer inquiries and determined the appropriate action required.

Master Of Science - Ms, Organizational Change Leadership

Certificate, Project Management

Bachelor Of Science - Bs, Management | Strategic Management Of Information Systems